Bridget Esqueda Email & Phone Number

Salem, Oregon, United States

-Be a leader with the proficiency to provide high quality services with limited resources, while confidently and thoughtfully guiding a staff team through a period of uncertainty while the City of Salem navigates a projected budget shortfall. -Be engaged in assisting the City in finding long-term, sustainable funding solutions to provide high quality library services to the Salem community.-Work collaboratively and effectively with all library partners, patrons, and employees while demonstrating excellent interpersonal and communication skills, visionary leadership and project/change management principles and practices. -Ability to promote equitable and flexible business practices to achieve continuous service improvement and inclusiveness in all library operations.-Strong management principles and organizational skills.-Ability to identify and assess impacts prior to making decisions.-Ability to synthesize large amounts of information, think critically, communicate complex ideas in a meaningful way.-Ability to facilitate and lead collaborative problem-solving and solution driven discussions.-Outstanding relationship management skills including the ability to understand customer needs, build trusted relationships and to interact professionally on all levels.-Ability to work with regional district partners and advisory boards.-Possess knowledge of office, computer, and modern library technology.-Excellent communication.-Experience with project/change management.-Knowledge of the methods, policies, practices, principles, and procedures of professional library work.-Experience recommending policies and programs.

Salem, Oregon, United States

• Plan, organize, direct and coordinate all aspects of Library services. • Set overall policy and direction for all library programs/services through communications with staff, managers, citizen's requests, Library Advisory Board, City Departments, and City Manager's office.• Develop and administer the library budget; authorize purchases and monitor expenditures.• Plan long-range goals, objectives, organizational structure, and overall direction for the division.• Assure planning for library services and programs is accurate and ongoing through the use of current stated goals, current Library Strategic Plan, Library Board, staff and citizen input.• Represent the City and Library with external committees/groups such as Polk Yamhill Marion (PYM) Directors, Chemeketa Cooperative Regional System Advisory Council, Oregon Library Association, and Oregon State Library, etc.• Act as the Library Advisory Board liaison, assuring communication between Board, staff and City.• Act as the Library Foundation Board Secretary and staff liaison, working with staff and Foundation members to plan special events and other fundraising activities.• Act as the Friends of the Library staff liaison, working with staff and Friends members to plan book sales and other fundraising activities.• Prepare and submit a variety of reports, surveys, agenda items, and grant proposals.• Answer patron complaints and questions concerning library services.• Answer questions and give interviews concerning library services, funding and policies to the media.• Identify, apply for, and manage supplementary funding through grants, service clubs, and other support organizations.

-Plan, lead, and provide program oversight.-Participate in creating and operationalizing the vision and strategic plan.-Evaluate services and recommend or make changes to service delivery and types.-Research current library trends and recommend or make changes to current library practices based upon results.-Use high-level project oversight skills to help move Strategic Plan Initiatives forward and continuously evaluate and develop library services.-Supervise the library supervisors by setting priorities, expectations, and development goals in alignment with the strategic vision and goals for the organization.-Assist the City Librarian, supervisors, and staff to problem solve and troubleshoot service issues.-Analyze operations and compare them to service-level expectations and make any changes necessary.-Work with the City Librarian and Leadership Team to create yearly budgets and ensure that Library services/operations are provided within budget.-Work with the City Librarian to ensure that the Library Advisory Board (LAB) has relevant budget and services information.-Act as the key point person for several internal and operational relationships with various City Departments and Divisions, including Risk Management, Public Safety, IT, and Facilities/Fleet.

Oversees all aspects of managing and supervising a library branch, including staffing, scheduling, facility maintenance, collection development, policies and procedures, customer relations, community partnerships, reporting, and programming. Provides communication between the library branch, city administration, partner organizations, and customers. Ensures excellent and consistent patron services. Accepts responsibility for overall effectiveness of branch operations.

Supervises the operations of a branch library.Assigns and delegates work.Schedules staff for work shifts and at the customer service desk.Monitors branch budget for part time staff and supplies.Oversees maintenance, safety and security of the branch.Maintains a vibrant and attractive collection by employing merchandising techniques, presenting engaging displays and following adopted collection maintenance practices.Implements, monitors and reports results of strategic initiatives developed for the Library District.Identifies needs and provides recommendations for improving branch operations.Compiles and reports statistics as required.Holds monthly branch staff meetings.Provides exceptional customer service to internal and external customers using the Library District's Great Expectations customer service model.Works at the customer service desk, answers questions, provides readers' advisory.Responds to customer concerns.Assists customers with digital devices.Plans and conducts programs for the public.Submits information and reports as requested.Interviews, trains, supervises and evaluates Branch staff and volunteers.Develops performance plans, monitors performance, coaches/counsels and evaluates staff.Conducts interviews and makes recommendations for hiring staff.Coordinates new employee orientation and continuing professional development for branch staff.Demonstrates timely attendance and completion of work.Adheres to Library District policies and procedures.Demonstrates respect for customers and staff; fosters a collaborative team environment.Participates fully in all meetings – prepares adequately, attends and actively participates.Pursues personal professional development.Travels between branches in the region to provide coverage, conducts programs, attends meetings or training and travels to the administrative offices when required.Maintains flexibility with accepting new job duties when changes occur.

Provide direct service to customers:Provide reference and reader's advisory services to customers in person, by phone, and through email. Use ILS to retrieve bibliographic data and item status, check customer accounts and place holds. Instruct individual customers or small groups on the use of the PCs, the online catalog, various databases and the Internet.Conduct group tours, school visits, and community outreach. Plan, prepare and conduct public attendance programs, such as story times, computer classes, book discussion groups, etc. for adults, teens, youth, and multi-generational depending on assignment. Respond to customer concerns. Prepare daily cash summary, balance monies received, and balance cash drawer.Assists in the overall operation of the Adult Services/Youth Services areas:Prepare book displays, create posters, create bibliographies, bookmarks, bulletin boards, games, and promotional displays. Facilitate public reading programs/initiatives. Shelve, shelf-read and shift materials. Sort and prepare materials for shelving. Compile and report statistics. Write reports and memos. May serve in lead role as appropriate.Participate in collection development of assigned area(s):Serve as a local liaison to the central selectors for library materials in assigned areas. Evaluate and weed collection according to Library District policies. Use data analysis to evaluate the collection and determine needs. Prescreen donated materials.Upholds District service standards and participates fully as a MCLD Citizen:Serve on standing and/or ad-hoc committees. Demonstrate timely attendance and completion of work. Adhere to Library District policies and procedures. Demonstrate respect for customers and fellow staff, and foster a collaborative team environment. Participate fully in all meetings, as required. Maintain personal professional development. Fully comply with the Maricopa County Code of Ethics.

Arizona

Provide direct service to customers.Provide basic reference and reader's advisory services.Retrieve bibliographic data and item status; place reserves.Receive process, sort and prepare materials for shelving. Shelve, shelf-read and shift materials.Assist customers in the basic use of computer systems (including the online catalog, the Internet, and various databases). Respond to customer concerns. Prepare daily cash summary, balance monies received, and balance cash drawer. Assist in preparing and implementing service area public attendance programs which may include preparing handouts/activity sheets and props, as appropriate.Conduct school visits, group tours and community outreach. Select and request programming supplies. Prepare and present public attendance programs. Participate in collection development of assigned area(s).Make collection recommendations to central selectors and/or branch liaison. Assist with weeding, shifting, etc., as needed. Assist in the overall operation of the Service area by creating reading logs, brochures, signage, posters, bulletin boards, letters, bookmarks, bibliographies, games, promotional displays and pamphlets. Perform routine opening/closing procedures. Participate in cross-training. Compile and report required statistics. Upholds District service standards and participates fully as a MCLD Citizen. Serve on standing and/or ad-hoc committees. Demonstrate timely attendance and completion of work. Adhere to Library District policies and procedures. Demonstrate respect for customers and fellow staff, and foster a collaborative team environment. Participate fully in all meetings, as required. Maintain personal and professional development. Comply with the Maricopa County Code of Ethics.

Received a one-time grant of $10,000 to develop services for adult learners and foster community partnerships in Dollar General communities. Responsibilities:-Spend or allocate grant funds within 180 days of receipt.-Submit an online interim report and budget updates to ALA, per the deadline in the Memorandum of Understanding.-Submit a comprehensive final report to ALA with project accomplishments and impact, use of funds, and a detailed resource list, per the deadline in the Memorandum of Understanding.-Submit any requests for budget variances or extensions in writing, using the templates provided by ALA.-Attend/participate in project support online learning sessions. -Develop a communications plan for your project-Contribute print and online resources for the American Dream webpage, sharing your insights and best practices implemented by your library-Acknowledge funders and promote the American Dream Literacy Initiative, including the ALA logo and the Dollar General logo, according to the Memo of Understanding-Inform local and statewide library networks about the ALA/Dollar General grant and your specific project-Inform your local Dollar General store about the ALA grant and your project

Provide non-medical care for people with disabilities.Administer rehabilitation tasks to certain individuals who needed it.Maintain a schedule and record to send to company. Completed individual reports monthly.

Phoenix, Az

Retrieve information from computer resources and written documents in order to help library users find books and information.Answer questions and provide service for routine reference requests via telephone, in person and through digital technologies.Assist and train library users in the use of the library website, online information databases, and other computer applications.Explain City of Phoenix and Phoenix Public Library services and policies completely and accurately by telephone, in writing and in person.Plan and present library programming to diverse audiences including teaching or assisting in computer classes, children’s story times, teen programming, and library tours.Perform specialized computer operations in a timely, accurate manner as a computer services liaison.Train staff and volunteers.Act as Librarian-In-Charge in the absence of a Librarian;Refer complex reference questions to the appropriate Librarian;Read computer cataloging information from a screen, reconciles information with material being cataloged or acquired in the library, and makes necessary changes to the information when assigned to the Bibliographic Service or Bibliographic Enhancement Unit.Maintain regular and reliable attendance.Demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.

Check library materials in and out using a computer and assists library customers with using the self check-out machines. Enter customer information and transaction records accurately into a computer database using a keyboard or scanner. Inspect incoming materials for damage and completes item damage form. Inspect library customers’ identification, explains library card rules and policies, and issues library cards. Search library customers’ records and notifies customers of overdue and lost books. Answer library customers’ questions regarding circulation policies, and refers customers to appropriate staff person when professional assistance is necessary. Processes hold requests and interlibrary loan materials for library customers. Balance cash drawer by reconciling daily cash reports and following written procedures for submittal. Process cash deposits and perform routine opening and closing duties at the circulation desk. Search for lost or misplaced library materials and investigate and resolve circulation problems in a timely manner. Maintain regular and reliable attendance. Demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity. Accomplishments I have helped uphold the city's mission statement and ethics for the past six years. I was inducted into the Leadership Academy where our group project was to design and implement an adult reading program for the Phoenix Public Library. I have been awarded several awards for outstanding customer service. Skills Used Learned the Library circulation system and procedures. Business English and spelling. Basic arithmetic (addition, subtraction, multiplication, division). Customer service principles and techniques. Computer troubleshooting and program use. Polaris and Evanced software experience.

Assist patrons, process book requests, research databases to determine availability of items, answer general reference questions, circulate materials, receive and verify payments for library fines and fees including credit card transactions and create patron records. Provide excellent customer service. Assist library patrons in the use of library computers and specialized software. Answer basic computer, technology or Internet related questions. Provide instruction in the use and operation of library reference tools, online computer catalog, electronic databases, and other library resources. Create, develop and conduct appropriate programs under the supervision of librarians. Develop and conduct special programs, events and activities, interlibrary loans, library skills sessions, story times, and programs and presentation on and offsite to community and school groups. Handle complex customer service problems such as resolving fee disputes. Provide information and interpretation concerning library policies and procedures. Assist in the selection of materials for purchase for the library collection. Perform basic cataloging using OCLC and library software. Provide statistical information on library materials, programming and general information. Train, coordinate, monitor and assist with library volunteers. Staff customer service desk, provide instruction to library patrons on the use of self-service stations.

Phoenix, Az

Respond to requests for information from the media or designate an appropriate spokesperson or information source.Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services.Plan or direct development or communication of informational programs to maintain favorable public or stockholder perceptions of an organization's accomplishments or agenda.Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders' reports.Confer with managers and support personnel to identify trends as well as produce or coordinate production of advertisements or promotions.Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals.Supervise and train newer promotion staff and interns.Maintain website information up-to-date and add visual graphics of promotional giveaways.Professionally represent CBS Radio and Clients needs while out in the community.Provide administrative support to the Executive Director and Integrated Project Manager. Assist management with scheduling and training of additional Street Team members. Attend station/client events and coordinate event set-up and promotional visibility.Deal with clients in a professional manner and handle problems as they arise. Handle all listener/event attendee inquiries in a friendly, professional manner.

Phoenix, Az

Kept track of the three daily meals that were given to the patients of the hospital.Improved work flow within the dietary department.Re-stocked the kitchen areas of each floor with the necessary items.Ran statistical reports daily. Provided excellent customer service and spanish translations.

Master’S Degree, Library And Information Science, 3.8 Gpa

Specializing in the Public Library sector due to my passion for helping the community.

Bachelor'S Degree, Interdisciplinary Studies, 3.6 Gpa

Core concentrations: Social and Behavioral Sciences & Technical Communications

Associates, Applied Science