Bridget Gallina Email & Phone Number

Forest Hill, Md, Us

United States

• Manage the Fan Services and Engagement Team: part-time staff members that handle various ticketing and fan service inquires, including Birdmail, the main queue line, online chats, and day-to-day ticket issues.• Manage Fan Inquires: the process by which fans (customers) can submit feedback to the Orioles and request follow-up correspondence• Ensure that fan concerns are addressed in a professional and courteous manner.• Approve and process exchanges and occasional refunds from rescheduled games, maintaining a record of these transactions• Keep Ballpark Operations team informed of fan feedback and work with the Ballpark Operations department to resolve fan inquires, and address any recurring issues• Develop and implement training program for existing and new staff• Maintain a high-level understanding of the functions and capabilities of the ProVenue ticketing system• Keep up-to-date and remain knowledgeable of our various ticket offers, discounts, and products• Motivate staff to retain a focus on revenue generation while providing top-notch customer service to existing and potential ticket buyers.• Manage special ticket service requests relating to extenuating circumstances• Perform other duties, responsibilities, and special projects as assigned

Baltimore, Md, United States

Manages incoming and outgoing calls, emails and chats with Orioles fans and ticket holders. Resolves ticket issues and exchanges using Archtics and Tickets.com , while offering exceptional customer service.

Baltimore, Maryland, United States

Manages in person fan ticket issues at the gates on game days.

Set up field or court for games provided assistance during sport-specific activities. Assisted with post game tear down, clean up, and securing of equipment. Assisted with social media accounts for Instagram site wu_bulldogcrew

Maryland, United States

Greeted customers, took customer orders and filled them ensuring that they were correctly completed. Tan a cash register accepting customer payments and making sure that correct change was provided. Essential employee during pandemic.

Forest Hill, Maryland, United States

Frontline cashier greeted customers and made sure they found everything they needed. Accepted customer payments and provided correct change as needed. Worked as part of the shop at home service center, accepted customer online orders, filled and bagged orders, notified customers when order was ready and delivered order when they arrived.

Bachelor Of Science - Bs, Sports Management, Senior

Activities and Societies: Alpha Xi Delta Minor in Marketing

High School Diploma