Bridget Irvine work email
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Bridget Irvine personal email
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Bridget Irvine is a taking a break at Private. She possess expertise in it service management, change management, stakeholder management, service delivery, itil and 18 more skills. Colleagues describe her as "Bridget is an exceptional Manager, with a wealth of knowledge and experience within Service Management. Her Leadership, communication and interpersonal skills are second to none, which makes her a pleasure to work for. Bridget is focused, results driven and gets the job done but at the same time extremely supportive to her staff & colleagues.", "Bridget and I worked closely together during the years of transformation in Maersk IT. With her passion and drive, Bridget was essential in Maersk institutionalising IT Service Management with all the benefits this brings along. This was in an environment where large parts of our IT was outsourced to global strategic vendors, and the entire ITSM setup therefore needed to cater for that. During this period, we also went through a number of large, complex projects with intense delivery timelines, and Service Management department under Bridget's leadership was instrumental in us being successful with these projects. And it was very motivating to see the continuous engagement and commitment from everyone in Bridget's team, even during hectic times.", and "Bridget has been helping us establish Minds4Success as a leading provider of emotional intelligence resources and programmes in the UK. Her pragmatism and business insight is already transforming the way we work. It's great to have her on board as a consultant!"
Private
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Private
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Taking A BreakPrivate Jan 2024 - Present
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It Service ManagerRnli Nov 2016 - Dec 2023Poole, Dorset, GbHeading up Service Management at the Royal National Lifeboat Institution. -
Head Of Service ManagementMaersk Group Is Jan 2014 - Sep 2015Copenhagen, Dk- Managed team of 52 process managers, analysts, programme/project managers, ITSM tools service owners (50:50 split UK and offshored third party)- Led integration of multiple business unit teams to standard ITIL processes, covering MGIS provision of infrastructure (data centre, networks), applications and client services to Maersk Group- Introduced Process Maturity Model, assessment and service improvement plans (Axelos ITIL Maturity Model), tracked and delivered as element of MGIS leadership/company scorecard- Input to RFPs and contract negotiations with third party vendors on ITSM sections/clauses - applications, client services, data centre, networks- Managed supplier ITSM reviews, by process and consolidated by service- Chaired Customer Reviews (Group Business Units)- Service Design: SLA matrix, Service Catalogue, Service Level management reviews- Service Transition: TAB, CAB, eCAB set up and management. Config/CMDB project initiated and under delivery. Implemented Change/Release Calendar, Early Life Support. Initiated Release Management project- Service Operation: Developed Major Incident, Incident and Request, Problem Management- CSI: Extended scope of CSI projects, tracked and reported to meet Group requirements- Sponsored Remedy technical upgrade, and subsequent move to ServiceNow.- Led Programme Manager/team introducing application monitoring suite (Riverbed) -
Head Of Service Management - Maersk Line ItMaersk Group Is Nov 2012 - Sep 2015Copenhagen, DkSet up and led globally distributed SM team, processes and strategy for future process adoption- Created reporting capability and developed reports for process KPIs - strategic, operational, tactical- Led teams to introduce Change Management, Service Level Management, Service Catalogue- Developed/refined Major Incident, Incident and Request processes- Introduced Process Owner concept and recruited managers and analyst teams (UK and offshore) - 50 people team 50:50 UK/offshore third party vendor- Managed outsourcing of SM team to offshore (India) vendor, including redundancy management. Maintained service levels during transition -
Portfolio Manger - User Services ManagementMaersk Group Is Sep 2011 - Dec 2012Copenhagen, Dk- Closed out final stages of User Improvement Programme, including creation of Knowledge Database, implementation of Major Incident Management process, finalisation of Change Management, Service Catalogue definition and SLA introduction- Started building ITSM awareness through stakeholder meetings and developed ITSM roadmap -
It & Process ConsultantMaersk Group Is Jun 2010 - Nov 2011Copenhagen, DkLead to introduce Major Incident Management process and operations, including team recruitment, and operational management -
ConsultantMinds4Success Uk Ltd Nov 2009 - Mar 2010Interim consultancy support for partnership offering leadership, team and personal development through coaching and facilitation. Identifying and consolidating products and customer base and advising on further tool development for corporate use
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Post Graduate Msc StudentBournemouth University Sep 2008 - Nov 2009Bournemouth, Dorset, GbMSc in Management (with Human Resources) - Distinction - Distinction Masters Dissertation - 'What influences Senior Executives to choose and retain their roles?'Marketing, Managing People, Human Resource Practice and Theory, Employment Law, Statistics, CIPD Managing Financial Information, CIPD Managing Information and Statistics -
Senior General Manager - Process MigrationsA.P. Moller - Maersk Group Feb 2006 - May 2008Copenhagen, DkFunctional management of all offshored IT support teams (India and Philippines)Developed business cases to migrate IT support activities from global locations to in-house offshore teams -
Global Shared Service Centres Integration ManagerA.P. Moller - Maersk Group Jun 2005 - Jan 2006Copenhagen, DkProject Management for PONL Global Service Centres (India and China) covering all integration requirements, people and processes, following takeover of P&O Nedlloyd by Maersk Sealand -
Administration ManagerHarland And Wolff Ltd 1994 - 1997Managed team of Directors' Secretaries, admin and reception staff. Office services and event management (ship naming ceremonies)
Bridget Irvine Skills
Bridget Irvine Education Details
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Bournemouth UniversityManagement (With Human Resources) -
Pi WorldwidePredictive Index -
Pink Elephant It TrainingItil -
Qa LondonP3O Practitioner
Frequently Asked Questions about Bridget Irvine
What company does Bridget Irvine work for?
Bridget Irvine works for Private
What is Bridget Irvine's role at the current company?
Bridget Irvine's current role is taking a break.
What is Bridget Irvine's email address?
Bridget Irvine's email address is br****@****ail.com
What schools did Bridget Irvine attend?
Bridget Irvine attended Bournemouth University, Pi Worldwide, Pink Elephant It Training, Qa London.
What skills is Bridget Irvine known for?
Bridget Irvine has skills like It Service Management, Change Management, Stakeholder Management, Service Delivery, Itil, Process Improvement, Offshoring, Outsourcing, Management, Strategy, Project Management, Business Process Improvement.
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