Bridget Johnston Email and Phone Number

Process manager and ServiceNow workspace administrator for infrastructure change management in an agile environment. Train engineering users on RFC process and tooling, oversee CAB meetings, ensure process adherence and produce metrics for leadership.

Provide impact analyses of proposed enhancements and updates, ensure integrity of software development time-tracking data. Prepare data sets for changes and conduct user acceptance testing on all fixes and enhancements.

Research solution options, analyze IT infrastructure, make recommendations to senior management on business process, track and report on performance through formal correspondence.

In the corporate data center I handled both public relations with media, investors, vendors and customers. I sought out page space in industry and business publications and frequently partnered with technology vendors/partners to publish case studies and articles on emerging technologies and practices. I also served as the data center subject matter expert and worked closely with business partners, investor relations, compliance and customers to promote our IT strategy or satisfy audits and due diligence efforts.

Produced niche industry profiles for middle-market company owners considering the sale of their business. High-stress production schedule and peer-edited.

Provided administrative support to SVP Market Research and Analysis and VP Professional Services. Provision and decommission research database user accounts, review invoices, dispute overages, document and validate the resolution.Analyzed operations data, managed regular communication projects, expedited legal document exchange with clients and took an active role in process improvement.