Bridget Kinsik Email & Phone Number

Melbourne, VIC, AU

Burnley, Victoria, Australia

Hawthorn, VIC, Australia

• Managed a team of seven in key administrative roles within the store (compliance, reception, banking, cash office, pricing, activities organiser, trade specialist)
• ensured processes complied to Bunnings’, ACCC and WorkSafe guidelines
• Return to Work Organiser
• Safety Improvement Team chairperson
• Conducted onsite safety induction and onboarding for new Team Members
• Conducted evacuation drills

Malaysia

• The Marriott Putrajaya is a 5-star hotel with 488 rooms located at IOI Resort City, Sepang Utara, Malaysia.Tasks:
• Developed the Hotel’s marketing and social media strategies, online sales of rooms and meeting packages
• Provided writing and editorial support for all external communication including advertising materials, digital campaigns, email marketing, press releases and guest notification letters
• Organised Corporate Social Responsibility activities
• Developed… Show more The Marriott Putrajaya is a 5-star hotel with 488 rooms located at IOI Resort City, Sepang Utara, Malaysia.Tasks:
• Developed new and existing partnerships with vendors, media and online travel agent representatives Achievements

Richmond, VIC, Australia

• As part of the Master of Technology (IT) course, I enrolled in an Internship program focusing on the Organisational Change Management aspect of GE Capital's Global IT Service Management (ITSM) Simplification Program..
• Created a Stakeholder Analysis framework based on Linda Bourne’s Stakeholder Circles
• Interviewed external organisations who have recently implemented an ITSM tool and presented deliverables and learnings from the internship experience to the Process… Show more As part of the Master of Technology (IT).
• Interviewed external organisations who have recently implemented an ITSM tool and presented deliverables and learnings from the internship experience to the Process Excellence Team and academic representatives from.
• Created an initial Communication Plan as a tool for communicating changes to stakeholders
• Received a High Distinction result for the Internship Project unit Show less

Kuala Lumpur, Malaysia

• Tasks:
• Co-managed a team of 19 in daily operations
• Handled and promptly resolved urgent and escalated cases received from customers via e-mails, letters and telephone
• Assessed the quality of case resolution and staff replies and provided feedback and coached
• Trained new staff on product knowledge and company processes
• Conducted refresher courses for all staff

Kuala Lumpur, Malaysia

• Tasks:
• Answered customer complaints, requests and queries received via e-mails and letters
• Escalated urgent cases to management
• Assisted in the 2006 Annual Bonus Statement project Achievements
• Promoted to Team Leader in June 2007
• Performer of the Month (for March and April 2007) for achieving a quality score of above 90%

Master Of Technology (Information Technology), Information Systems Analysis And Management, Distinction Average

Key Study Areas • Requirements analysis and modelling • Business process modelling in BPMN 2.0 • Information systems project management •.

Copywriting Essentials, Copywriting, Seo, Social Media, Blogs, Ebooks, Articles, Advertisements, Long-Form Content

writerscentre.com.au/all-courses/copywriting-essentials

Graduate Diploma Of Psychological Studies, Distinction Average

Master Of Business, Human Resource Management, Malaysia Australia Colombo Plan Commemoration Scholarship

Bachelor Of Science, Biohealth Science, Pass With Honours With Distinction

Activities and Societies: President, Catholic Students' Society