● Manage all aspects of the physical office space for staff to return to work: - Design and implement COVID-safe policies and procedures - Create a supportive and productive working environment - Coordinate with building maintenance, facilities, and security vendors● Troubleshoot and maintain all office technology, including meeting and presentation AV devices, conference room calendars, staff workstation initial setup on both PC and Mac.● Provide Executive Assistant support to Chief Product Officer, including calendar management and travel arrangements.● Serve on DIBS Committee, coordinate DEI-focused initiatives and events.

● Brought on for transitional period as The Polyclinic merges operations with Optum Care Northwest and The Everett Clinic, and migrates software platforms. Maintain benefit systems, ensure continuity of coverage and support for approximately 1500 staff members. This required rapid proficiency gain of multiple new platforms with minimal support.● Benefit Plan Administration: audit and reconcile comprehensive benefits package components: medical, dental, vision, life, AD&D, short- and long-term disability, EAP, accident, critical illness plans; HSA, HRA, FSA accounts; support 401k plan administrator.● Employee Support: conduct group presentations for all new hires with detailed plan explanations, track enrollments, monitor life changes, mediate eligibility and claim issues for the purpose of providing maximum coverage to staff within contract specifications. Educate staff on use of related platforms, vendor websites, and internal tools.● Annual Open Enrollment Support: assist with design and distribution of enrollment materials, track participation, conduct outreach and education with the goal of maximizing staff participation.

● Support growth and revenue collection (from $900K revenue in 2013, to $2M in 2018) across 3 business lines: ~400 coworking memberships, ~40 private offices, 500+ conference/event space rentals. ● CRM Management: record maintenance for ~700 individual coworking and private office members. Ensure new members receive appropriate onboarding and exiting members receive appropriate support.● Led multiple software implementation projects, migrating from fragmented processes to streamlined solutions.● Manage Accounts Receivable, Accounts Payable, primary support for internal systems/software.● Manage Employee Benefit Administration

Served as Interim General Manager from Dec 2018-Mar2019.- Led team in business strategy execution- Staff-board liaison- Staff representative on recruitment and interview committee for new Managing Director- Assumed management of HR responsibilities during a time of intense organizational transition, including contract negotiation, benefits, and payroll administration

● Human Resources: Benefit administration, including medical, dental, vision, life/LTD, Flexible Spending Accounts and COBRA. Served as staff’s trusted internal resource for benefit assistance. Led update of Employee Manual. Prepared and conducted new staff orientation.● Accounts Receivable : Reviewed billable staff time for team of 10-15 consultants across 3 business lines (web, database, network support), prepared ~150 monthly client invoices, for $1.8 million in annual revenue. Managed client billing inquiries, created custom statements, resolvedbilling disputes, and collected aging balances.● Accounts Payable : Ensured expense approval and accurate General Ledger categorization. Point person for annual financial audit. Supported Finance Director in payroll preparation. Received payments, maintained receipt log, and made bank deposits.● Program Support: Maintained database of 200+ member organizations; process annualrenewals. Greeted and oriented students to training lab, prepared curricula materials, registered students and maintained administration database. Collaborated with Program Coordinator to ensure timely responses to client inquiries.● Platform Management: Updated and maintained organization’s website (Plone CMS) and database (Microsoft Dynamics CRM).● Front Office Management: Maintained office supply inventory. Designed and implemented operational policies and procedures. Answered office phones and greet guests. Responded to general email inquiries.

● Assessed potentially urgent calls and routed to appropriate triage staff.● Accurately documented patient inquiries and concerns; gave patients guidance when applicableor routed to the appropriate department.● Performed all duties in strict accordance with HIPAA and UW Physicians Network policies.● Efficiently relayed critical information between patients and providers.● Scheduled appointments to comply with patients’ needs while optimizing providers’ time.