Senior Director of large, complex program delivery for EPMO that delivers specific implementation and migration programs for this Independent Licensee of the Blue Cross and Blue Shield Association and the largest customer-owned health insurer in the US that serves more than 16 million members across five states and employs more than 23,000 people in over 60 local offices.» Develop staffing plans based on program complexity and expected impact » Direct development and execution of strategy ensuring alignment with EPMO roadmap» Define priorities, support initiative leads and remove barriers as the point of escalation » Establish standards, governance framework and communication plans» Lead cross functional team and facilitate cross discipline collaboration » Established the enterprise’s first Center of Excellence (CoE) focused on programCurrent project: Principal, Salesforce ImplementationNotable project: Principal leader of team of 150+ resources in implementation of Oracle Cloud ERP, a multi-year initiative to replace PeopleSoft Financials2020 Team Stellar Award Recipient for exemplary delivery results and proven business value realized.2019 Company Wide Critical Project Award Recipient for project deemed to provide critical value to the organization.

Managed a multi-year claims and customer service program delivering a modernized end-to-end claims adjudication system to mitigate technical risk and deliver business value.» Established program-level controls to deliver a large, complex program » Led continuous process improvement and process oversight enabling transparent dialog » Oversaw performance of team including direct reports and matrixed resources » Maintained relationship with strategic partner with multi-year planning and a long-term vision» Developed enterprise communications related to the program » Identified risks and issues and oversaw mitigation and management of risks and issues » Led project activations from waterfall methodology to scrum methodology» Managed multiple business stakeholders driving competing priorities » Promoted to Senior Program Manager from Program Manager in October 2016» Managed a matrixed team of 20 resources including development, training, career path » Managed the yearly financial health with an average of $45M approved annual budget» EPMO Portfolio Delivery Lead for claims and customer service processes

Program Lead for a merger program which included oversight of multiple projects and cross-functional project teams and program manager for a membership acquisition spanning two states, 100k members, including government and group business.» Led planning and execution of enterprise-level programs from initiation to completion » Facilitated a collaborative work environment to foster thriving, high-functioning teams » Delivered IT projects meeting standards of enterprise methodology governing the lifecycle» Individual 5 Star Award Recipient for exemplary performance as an individual contributor

Oversaw multiple projects of a merger program which included resource management, schedule management, status reporting, mitigation planning and overall ownership of implementation. » Led strategic planning for merging ops areas from merger partner to parent company» Managed strategy and response for an RFP resulting in award of Medicaid business» Advisor to fellow Project Managers in the Government Services domain in EPMO» Designed, planned and implemented a team building initiative for department of 200 » Team 5 Star Award Recipient for exemplary performance as lead project manager on a merger program team

Project Manager for team that implemented operations, systems and overall business model to support a new line of business. Project management for multiple, highly visible concurrent enterprise projects.Change Agent for the EPMO during the department transformation

In close alignment with the CEO, drove and marketed technology investments focused on innovating the business approach for the only national firm to provide both building permit expediting and code compliance consulting. » Managed annual IT budget of ~ $1.2M» Project Manager for Siebel CRM system upgrade from Siebel 6.2.3 to Siebel 7.8» Project lead on several high-profile initiatives including New York office restructuring » Led corporate website redesign project to highlight service lines and technologies » Led development of software allowing municipalities to accept online applications» Managed IT and administrative teams; interviews, selection, reviews and terminations» Created training documents and facilitated on-site and remote training » Managed IT leases and contracts; reduced costs by approximately $150,000IT Systems Manager (2003 to 2007)Assistant Project Manager (2002 to 2003)