Serves as a key business and thought partner, collaborating closely with assigned client groups to design, implement, and advance talent strategies. Provides expert guidance and leadership in change management and talent management to help drive the effectiveness and intended outcomes of our core talent management programs and enterprise-wide transformation initiatives.

Partners with executive and operations leaders to monitor change saturation and plan the sequencing of implementation dates for strategic, enterprise-wide change initiatives.

Partnered with clients in the role of trusted advisor to build organizational capacity for change by delivering ongoing change leadership education, coaching, resources and support. Key contributions included:• Planned and executed all components of change management workstream deliverables for the implementation of a new laboratory production system including change leadership coaching, change readiness assessments, facilitating leading and managing change workshops, stakeholder… Show more Partnered with clients in the role of trusted advisor to build organizational capacity for change by delivering ongoing change leadership education, coaching, resources and support. Key contributions included:• Planned and executed all components of change management workstream deliverables for the implementation of a new laboratory production system including change leadership coaching, change readiness assessments, facilitating leading and managing change workshops, stakeholder engagement planning, communications planning and delivery, and cultural diagnostic assessment and action planning. • Co-led the development of an organizational change management toolkit to enable Project Managers to effectively scope and assess change management support needed for top-tier projects across the enterprise. Show less

Led the talent and change management strategies which included conducting organizational needs assessment, organizational development interventions, employee engagement initiative planning, leadership development, curriculum design and delivery, and succession planning. Key contributions included:• Planned and executed all change management components of the organization’s Workday HCM implementation including assessing organizational readiness, conducting stakeholder assessments, risk… Show more Led the talent and change management strategies which included conducting organizational needs assessment, organizational development interventions, employee engagement initiative planning, leadership development, curriculum design and delivery, and succession planning. Key contributions included:• Planned and executed all change management components of the organization’s Workday HCM implementation including assessing organizational readiness, conducting stakeholder assessments, risk analysis and mitigation, change network implementation, development and delivery of communication and training plans. • Trained 360° Feedback Coach & Certified DiSC Facilitator; leveraged 360° multi-rater feedback process and DiSC communication assessment to coach selected emerging leaders on a one-to-one basis in creating leader-led development plans. Show less

Served as OCM and Organization Development Leader for revenue-cycle division providing the following OCM and organization development services and interventions: change management consultation and delivery, leadership coaching and development, performance management consultation, curriculum design, team cultural assessments, retreat design and facilitation for all levels of the organization.

Partnered with and coached leaders of SSM Health to increase and maintain high employee engagement which led to increased patient and physician satisfaction in client group departments. Key contributions included:• Conducted organizational development assessments, diagnosis, and made intervention recommendations for departments with low employee engagement ratings (Tier 3). Led the design of action plans which included data collection, sharing of results, focus group facilitation, and the… Show more Partnered with and coached leaders of SSM Health to increase and maintain high employee engagement which led to increased patient and physician satisfaction in client group departments. Key contributions included:• Conducted organizational development assessments, diagnosis, and made intervention recommendations for departments with low employee engagement ratings (Tier 3). Led the design of action plans which included data collection, sharing of results, focus group facilitation, and the implementation of regular check-in sessions focused on supporting leaders and teams towards measurable success. This strategic plan led to improved employee satisfaction and engagement, improving scores from the 79th percentile to the 95th percentile within a 12-month period. Show less

Partnered with hospital leaders and employees at all levels to promote an engaged workforce focused on delivering the highest quality of care and support to patients and families. Key contributions include:• Led cross-functional teams in Rapid Improvement Events utilizing LEAN tools and methodologies to increase patient satisfaction, improve employee engagement, and standardize workflow processes. • Partnered with service line leaders, hospital administration and legal resources to… Show more Partnered with hospital leaders and employees at all levels to promote an engaged workforce focused on delivering the highest quality of care and support to patients and families. Key contributions include:• Led cross-functional teams in Rapid Improvement Events utilizing LEAN tools and methodologies to increase patient satisfaction, improve employee engagement, and standardize workflow processes. • Partnered with service line leaders, hospital administration and legal resources to thoroughly investigate and resolve employee relations issues, e.g. workplace discrimination and harassment, policy violations, etc. Show less

Responsible for executing all aspects of human resources strategies and functions for a manufacturing and printing facility which processed and printed over 2 million checks and Explanation of Benefits per day from payers to healthcare providers and entities. Key results included:• Developed and implemented step-by-step guide and trained 100+ machine operators on self-service functions in Oracle ahead of due date. Achieved goal of having 100% of machine operators trained and consistently… Show more Responsible for executing all aspects of human resources strategies and functions for a manufacturing and printing facility which processed and printed over 2 million checks and Explanation of Benefits per day from payers to healthcare providers and entities. Key results included:• Developed and implemented step-by-step guide and trained 100+ machine operators on self-service functions in Oracle ahead of due date. Achieved goal of having 100% of machine operators trained and consistently utilizing self-service functions, e.g. time off requests, address changes, percentage of contribution to retirement plan, and beneficiary changes. Show less