Bridget Norman, M.S. Ed. Email & Phone Number

Penfield, Ny, Us

Penfield, Ny, Us

Rochester, New York, Us

Collaborate with various departments within the firm to identify training needs. Evaluate business processes, anticipate requirements, uncover areas for improvement, and implement solutions. Design and deliver comprehensive training programs to enhance the technical and professional skills and knowledge of attorneys, paralegals, and support staff.In the past year, I have managed the following firm-wide training initiatives: - Transition from Webex to Microsoft Teams - Transition from Cisco phones to Microsoft Teams cloud phone system - Vetted, customized, and now manage the Learning Management System (LMS)

Rochester, New York, Us

Lead projects, mentor trainers, and streamline processes and procedures

Rochester, New York, Us

Primary electronic medical records trainer for classroom instruction and deliver both remote and onsite IT training support for Rochester Regional Healthcare System. Deliver comprehensive presentations to clinical staff on IT applications specific to nursing, social work, therapists, and inpatient provider workflows. Supported United Memorial Medical Center (UMMC) Epic software go-live implementation for 600+ users across multiple locations. Design, update and maintain IP ClinDoc and Grand Central curriculum, including participant guides, exercises, and assessments.

Rochester, Ny, Us

Epic Grand Central and Prelude certified application analyst performing in-depth analysis and facilitating development of integrated workflows. Completed the functional design and build of the eRecord Grand Central and Prelude applications workflow and collaborated to seek resolution of system issues or conflicts for points of integration. Reviewed requested enhancements; prioritized and implemented requested changes to the system and participated in change control, adhering to organizational policies and procedures.Supported the rapid run process for upgrades, downtime, and ongoing go-live implementations and provided user support by utilizing issue tracking tools such as Sherlock and MyIT (ServiceNow).

Rochester, Ny, Us

Primary electronic medical records trainer for classroom instruction and delivered both remote and onsite IT training support for University of Rochester Medical Center. Delivered comprehensive presentations to clinical staff, financial personnel, and administrators on IT applications specific to patient movement, ambulatory provider workflows, and reporting. Served as the Reporting Lead for Highland Hospital go-live in May 2017, collaborating with Patient Access Revenue Cycle (ePARC) reporting team to resolve data access and revenue integrity issues. Supported Strong Memorial Hospital go-live implementation of EMR functionality for approximately 8,000 end users across 550 locations. Conducted efficiency visits with end-users to streamline processes, provide quick access to relevant system data, and improve operational success.

Write, proofread and QA content for college-level eLearning courses and collateral materials. Companies include: - Second Avenue Learning (Rochester, NY)- Adapt Courseware (Pittsford, NY)- Bausch & Lomb (Rochester, NY)

Rochester, Ny, Us

Responsible for the Development team consisting of instructional designers, content development specialists, graphic artists, and technical trainers. Defined project scope, budget, resources, schedule, and effectively communicate with stakeholders to ensure milestones are met. Managed up to 12 concurrent eLearning course projects, which included supervising product development, content review, QA testing, and the translation process. Led project meetings, conference calls, and presentations on behalf of project team and stakeholders. Identified a more affordable and user-friendly project management tool, which increased staff productivity by 30% and provides better data analytics for quoting future projects.

Newark, California, Us

Responsible for coordinating and delivering internal training courses. Collaborated with the Director of Training to develop, maintain, create and implement Leadership Development programs, coach supervisors and managers, as well as create content for clients. Responsible for the deployment of the Concentrix leadership development tool and the United States subject matter expert for the Concentrix LMS learning platform.

Rochester, Ny, Us

Supervised instructional designers, technical trainers and graphic artist. Assigned training development tasks, provided guidance and feedback on training process. Oriented and mentored new employees. Delivered training to clients, as needed.

Rochester, Ny, Us

Designed and delivered instructor led, computer based, and web based training focused on serving the aviation security industry. Key responsibilities included: coordinating training site logistics, training all project participants, product development support and product maintenance.Project Highlights: Cargo Screening Program - Supported the Safe Passage International design team in the development and implementation of a cutting edge approach to screener training. Air Cargo Screening Program - Responsible for ramp up and delivery of explosive trace detection and cargo screening training for various sites in Canada and Mexico. Safe Passage International's Training Management System (TMS) Fundamentals Webinars - Presented monthly webinars to educate customers on how to recognize the features and benefits of the training management system.

Rochester, Ny, Us

Provided writing and editing services for the Proposals and Publications group, as well as the Marketing and Communications department. Edited technical documents, created content for various employee communications and marketing pieces, and managed the Command Media Library for the Proposals and Publications group.

Nashua, New Hampshire, Us

Designed technical online training courses and collateral materials. Worked closely with project managers, graphic designers, and clients during the content development process. Created productions notes to instruct graphic designers on animation of online content and developed assessment questions to test student comprehension.

Rochester, New York, Us

Coordinated all business and educational aspects of an academically based extended school day program. Managed the program budget and monitored department lines closely. Communicated effectively when delivering staff training, parent orientation sessions, and community-wide presentations. Responsible for all marketing and communication strategies to increase participation in the program, created awareness of academic services, and kept parents and school administrators informed.

Bachelor Of Arts - Ba, English Literature

Master Of Science - Ms, Education