Bridget A. O'Callahan, Msn, Rn, Ccm Email & Phone Number

Cleveland, Oh, Us

Northern Ohio

Responsibilities from previous role continue along with:Develops, maintains internal and external partnerships to improve our members health while reducing long-term costs.Coordinates work of the Clinical Learning and Development (CLD) department. Oversees and provides direction regarding instructional design and CLD specialists' daily work.Anticipates, identifies, develops training solutions beyond the immediate problem, generating new and innovative solutions. Aligns training needs with organizational population health programs initiatives.Serves as a recognized expert and best practice resource in the division. Conducts needs analyses to identify processes gaps and develop best training modality to mitigate.Forecasts and plans clinical training resource needs and coordinates across the organization.Trains all lines of business.Trains all roles, including c-suite employees.Training content including but not limited to systems training, soft-skills, processes related to case & utilization management, coaching/consulting.Cross-organizational collaboration and development/support on key initiatives.Develop content with Articulate, Camtasia, Vyond, Piktochart and Training Arcade.AI translation work.LMS proficient.MCG Care Guidelines Certified: ISC/GRC & BHC

Northern Ohio

Leads the delivery, development and implementation of corporate or divisional training curriculum and/or development programs. Provides direction/ input on the design and development of curriculum and courseware. Develop/implement role specific curriculums.Conducts program evaluation and analysis of training and development programs. Researches, develops and implements tools, practices, and approaches to facilitate learning that directly supports and effectively meets the needs of clients.RFP contributor, including Medicaid bid.Complete onboarding of software, applications and security for new hires and internal transfers.

Cleveland / Strongsville / Toledo

Manages commercial utilization and transitional case management for all product lines including nursing, social work and administrative staff. Oversees daily operations surrounding case management and utilization, in order to provide best outcome for customers. Subject matter expert discharge planning and readmission prevention.Effectiveness of appropriate level of care monitoring, enabling health maintenance or enhancement. Monitors staff to ensure timeliness of reviews and case management, maintaining NCQA accreditation. Collaborates with internal medical directors and external providers to direct member-centered outcomes. Training development and support for department.Developed and implemented case work approach to empower nurse reviewers.Point person on high profile cases.Interviewed, hired and developed team decreasing turn-over rate significantly.Effective coaching for staff and management of performance improvement plans.

Cleveland/Akron, Ohio Area

Leads team of case managers ( RN & SW) coordinating care delivery for dual eligible, Medicare and Medicaid, members who reside in Institutions, as well as, in the community. MyCare is a demonstration implemented in Ohio to improve the life of members through coordinated care delivery. Oversees daily care management for thousands of members, managed by teams of care managers. Supervises the Integrated Care Management Teams in coordinating the care, services, and health benefits for selected ICDS member populations. Monitors team and facility performance for continuity of care, clinical effectiveness, quality measures, workloads, and productivity outcomes.Embedded training support in Area Agency on Aging community support of MyCare.

Cleveland/Akron, Ohio Area

Culled required content from state contract and Memorandum of Understanding to develop inclusive curriculum for MyCare.Delivers cross-functional new hire orientation, education and 160 hour training for client groups (RN & SW). Sole training support in northern Ohio for MyCare institutional, community and behavioral health staff.Acts as resource to department managers and staff to identify development needs and identify potential solutions. Collects and submits metrics of training programs. In conjunction with CSU training consultants, supports facilitation and evaluation of business and interpersonal skills courses for product / market clients.

Independence, Ohio

Provides instruction of specific courses and clinical program for student practical nurses- Medical Surgical I & II and Psychiatric Nursing, in accordance with philosophy and objectives of school, and within framework of nursing standards of assigned clinical facilities.Participate in planning, implementing, and evaluating curriculum to determine that philosophy, objectives and graduate outcomes are realized.Plan for and evaluate clinical learning experiences of students.Monitor role of Edline computer applications for school as super-user.Participate in professional organizations and serve on school committees.

Cleveland Heights, Ohio

Administrative member of multidisciplinary team, providing primary and specialty medical care daily at participant’s home and/or day-health center.Responsibilities included supervision of daily operations of all clinical services; hands-on clinic nurse responsibilities.Patient & family educator.Preceptor of visiting residents and medical-field students.Monitoring and reporting quality assurance indicators for facility.Developed plans of action to maintain regulatory and quality indicators.Liaison between primary care providers and on-site pharmacy.Annual budget preparation.Contact person for computer software support.Administrative on-call coverage as needed

Cleveland Heights, Ohio

Member of multidisciplinary team, providing primary and specialty medical care daily at the participant’s home and / or day health center.Responsibilities included triage, hands-on care, physician orders follow-through and family / caretaker education.Monitored all fall episodes of Concordia Care participants.Developed & implemented plan that successfully decreased participant falls.

Master Of Nursing In Leadership & Management

Bachelor Of Science In Nursing

Notre Dame College Outstanding RN to BSN Student Award

Associate Degree Of Applied Science

Ohio State Registered Nursing Boards Passed first attempt