Bridget O'Neil Email & Phone Number

City Year is an education-focused, national non-profit organization grounded in 1700 hours of community service that supports students in improving academics, attendance, and social-emotional well-being at historically under-resourced schools.- Led a diverse team of 3 members to successfully reinstate and navigate a new school partnership and will have contributed over 3,400 hours of service- Design innovating academic and behavioral interventions by collaborating with two partner teachers to enhance student experience in third and ninth grade- Advocate for non-native English-speaking students through Spanish translation to further language inclusion in the classroom- Coordinate with local businesses and school administration to orchestrate school-wide events- Manage and organize after-school enrichment clubs to promote student literacy three days per week and provide specialized tutoring to twelve students- Collect data through consistent tracking of fourteen students to monitor progress and saw improvement overall in targeted goals- Developed and headed social media strategies in a specialized communications team focused on expanding reach and formulating a cohesive brand aligned with organizational ideals

Greater Boston

The Crisis Text Hotline is a national non-profit organization that seeks to provide timely and research-informed emotional interventions to those in distress.Crisis counselors are volunteers that offer an average of 4 hours of weekly service after rigorous training and operate on a culturally-aware model of judgement-free support.Provided a total of 200 hours of consistent, empathetic remote text support through the practice of active listening and trained crisis problem-solving procedures in order to ensure client safetyDelegated and discerned the appropriate resources following the assessment of client distress needsReceived 15 hours of relevant, evidence-based mental health training that encompassed the use of online software

Trained and oversaw onboarding for new staff members based on 3 years of experience to maximize efficiencyUtilized phone and point-of-sale systems efficiently to ensure customer satisfactionProvided exceptional customer service care which contributed to the fostering of long-term client relationshipsEntrusted with formulating schedule arrangements to coordinate staff preferences with organizational needs

Oversaw data entry for Human Resources and Sales departments to promote efficiency in daily operationsCollaborated in a team to enhance communications between departments and optimize schedulingCompleted long-term projects that contributed to overall office functioning and furthered organization

Entrusted with critical and confidential student records in order to resolve scheduling and grade-point average conflictsManaged high-volume phone traffic and re-directed client inquiries to appropriate locations to foster and ensure satisfactionMaintained high levels of organization in an office setting while coordinating with College of Science staff through meeting-scheduling software and Microsoft Office

Bachelor Of Science, Psychology

Minor in Spanish Member of the Roger Ogden Honors College Achieved Dean’s List for three semesters, maintaining a consistent grade-point.

Bachelor Of Science - Bs, Psychology