Chief Commercial Officer
Sydney, Australia
Genworth Financial is an ASX Listed company and a leading provider of Lenders Mortgage Insurance (LMI) in Australia. LMI has been an important part of the Australian residential mortgage lending market since it was introduced by the Australian Government in 1965.Reporting to the CEO, I was appointed to develop and implement programs to deliver revenue growth, capture market share, and to achieve the organisation’s financial and business goals. In this role, I managed, developed, and… Show more Genworth Financial is an ASX Listed company and a leading provider of Lenders Mortgage Insurance (LMI) in Australia. LMI has been an important part of the Australian residential mortgage lending market since it was introduced by the Australian Government in 1965.Reporting to the CEO, I was appointed to develop and implement programs to deliver revenue growth, capture market share, and to achieve the organisation’s financial and business goals. In this role, I managed, developed, and inspired a high-performing, cross-functional team of 40, including Partnership and Distribution, Marketing, Product Management and Corporate Development teams.I have led, directed and contributed to the development of offers and terms, driving all customer contract negotiations internally and externally to secure Supply and Service contracts with lender partnerships of up to 5 -year terms, in 2016 this represented 91% of Gross Written Premium.Collaborated with Risk and Operations teams to design risk management services and solutions targeted at existing customer base and led a cross-functional team to revamp broker strategy and created a LMI Toolkit that consistently increased page views per month since launch in 2013. I am proud of consistently achieving customer satisfaction survey results between 81% and 89%, since 2010, commissioned by the RFi Group.I am passionate about thought leadership and have been instrumental in the development of reports including Streets Ahead and Home Grown, building awareness and engagement, elevating Genworth as a preferred path to home ownership. Complementing this, I have promoted the value of LMI at customer events, industry events, national TV, Switzer and Chris Gray Your Property empire, the customer face of Genworth, moderating panels at industry and customer events. Show less