Varietal organization, procurement, Company SOP development

• Commercial roofing estimation and project management• Estimated supplies and materials needed for single-ply and modified roofing systems• Reviewed SOW and coordinated material purchases and delivery to job site• Tracked job progress and managed project budget• Coordinated subcontractors and monitored job progress

• Responsible for developing and executing marketing strategies related to company branding• Create graphics, website layout and content, marketing campaigns and promotion of company products and services

• Brewing operations and sales• Cicerone trained beer server, cook, and food server• Organized and led brewery tours to local breweries in Colorado Springs• Coordinated beer festivals including booth set up, supply orders• Assisted in organizing fundraisers for local charities • Developed marketing materials

• Directed the development of process improvements that increased communications between Human Resources, Recruitment and Project Managers by 80%• Facilitated internal communications with Program Manager and Human Resources• Created weekly reports for the customer and senior management including organization charts, staffing lists, recruiting reports and security reports• Coordinated interviews with site managers and agencies• Reviewed SOW at Site Manager’s request to ensure deliverables were understood and met• Ensured that company policies and procedures were communicated and executed properly• Tracked and communicated with candidates throughout the clearance process• Completed Orientation and maintained paperwork that is required for the customer site to include account requests, security briefings, equipment requests and permission requests• Collaborated with managers to improve On-Boarding experience• Created single employee database for employee information and emergency contacts• Reviewed database weekly to ensure functionality and accuracy• Actively collaborated with managers to survey and improve morale• Planned corporate events for the CO site to include coordination with the customer and utilizing the combined budget

• Greeted patients, verified insurance benefits, processed payments• Handled incoming calls and immediate patient requests• Designed new patient forms and created protocol to increase efficiency• Submitted medical documentation for authorization of treatments• Explained benefit information and coverage to patients• Coordinated monthly meetings with other local physical therapy practices• Organized luncheons and sponsorships for local athletic events

• Wrote, issued and adjusted Auto, Property and Casualty insurance policies for 15 states• Maintained customer accounts and records in a high volume call center• Processed payments and explained billing issues to customers• Advised customers of applicable state insurance laws• Resolved customer conflict and contributed to customer retention• Awarded for outstanding customer service

• Executive Assistant to the CEO• Planned special events to support military families• Selected military families for the company to sponsor by providing financial assistance • Maintained relationships with sponsored families and ensuring their needs were met• Coordinated travel and accommodations• Researched and develop programs to assist military families

• Answered incoming calls on a multiple line console (15 lines) with a high call volume. • Educated and assisted staff, faculty and students with the phone system. • Redesigned workspace to increase efficiency. • Developed a more efficient protocol for the department. • Performed task delegation and conflict resolution. • Created shift schedules.

• Maintained up to date system information for UPS, USPS, DHL, and FedEx• Delivered mail and packages to campus offices with the use of university vehicles• Maintained composure in crisis situations with combative customers