Bridgett Burns Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina Area

• Manage multiple client implementations simultaneously• Accurately forecast activation dates and manage implementation appropriately to meet release dates• Provide superior customer service to all internal and external customers• Perform system setup and configuration ensuring accuracy of complex data and multi system integrations • Maintain advanced knowledge of each product under the AIM platform• Interpret and understand client business requirements • Assist client… Show more • Manage multiple client implementations simultaneously• Accurately forecast activation dates and manage implementation appropriately to meet release dates• Provide superior customer service to all internal and external customers• Perform system setup and configuration ensuring accuracy of complex data and multi system integrations • Maintain advanced knowledge of each product under the AIM platform• Interpret and understand client business requirements • Assist client in determining best practices for setup and configuration to achieve client’s desired result• Analyze legacy information and practices and configure appropriately in new environment• Conduct review with customer prior to release to confirm acceptance of data and configuration• Maintain accurate records of all communication received for each client Show less

Charlotte, North Carolina Area

Investor Management Services was acquired by RealPage, Inc. in December of 2019 (Please see above)* Help migrate large batches of new customer data onto the IMS platform* Hot client-facing training* Gather information to identify and assess nature of problems with customer data as they arise* Ensure the customer onboarding project deliverables are met with high levels of satisfaction* Collect, organize, analyze, and disseminate significant amounts of data with attention… Show more Investor Management Services was acquired by RealPage, Inc. in December of 2019 (Please see above)* Help migrate large batches of new customer data onto the IMS platform* Hot client-facing training* Gather information to identify and assess nature of problems with customer data as they arise* Ensure the customer onboarding project deliverables are met with high levels of satisfaction* Collect, organize, analyze, and disseminate significant amounts of data with attention to detail and accuracy Show less

• Managed project lead responsibility including managing an overall rollout plan, timelines and project assignments to internal teams and customer personnel• Understanding of the ES system, overall system integration, and the ability to implement integrated systems of Medstations, Anesthesia Systems, and other ES products• Provided feedback on new and existing products to customer as necessary• Established and nurtured rapport with clients that was conducive to long term business… Show more • Managed project lead responsibility including managing an overall rollout plan, timelines and project assignments to internal teams and customer personnel• Understanding of the ES system, overall system integration, and the ability to implement integrated systems of Medstations, Anesthesia Systems, and other ES products• Provided feedback on new and existing products to customer as necessary• Established and nurtured rapport with clients that was conducive to long term business relationships• Demonstrated understanding of the healthcare business environment• Implemented projects consistent with established company and customer objectives• Provided advanced problem solving and troubleshooting• Conducted in-depth client training on the use of BD Pyxis products• Mentored customer System Managers and Super-users on products and best practices• Ability scale and adjust approach based on customer constraints or complexity• Analyzed and resolved issues that had the potential to jeopardize performance and/or ability to meet agreed upon project deliverables Show less