•Training & coaching MarketSource retail sales representatives inside our client’s retail locations to sell & demonstrate Wireless products, accessories & services to customers•Areas of Focus: ◦Ensure that the highest level of guest service is provided using our client’s go to market criteria.◦Ensure that our associates represent MarketSource in our client with the highest integrity & ethical standards.◦Ensure that MarketSource’s agnostic consultative selling framework is mastered & executed.◦Ensure that all products & services are consistently offered to all clients base on our needs based selling strategy◦Ensure that product & kiosk hygiene are executed at the highest level.◦Ensure that all shrink goals are met.Relationship Development:•Establish a maintain critical relationships with our client’s Retail Partners including Store Managers, dept. leads & other associates.•Ensure the development and maintenance of strong relationships with all vendors. This includes adoption of all pertinent product knowledge & promotional activity.•Ensure and promote strong relationships with the field team & Regional Leadership to ensure communication continuity & adoption of all directives Management:•Manage sales productivity and guest experience through rep performance management & engagement via 1 on 1 coaching•Ensure employee satisfaction through progressive employee engagement•Interview & hire high quality full & part time Sales Rep candidates•Manage attrition through key performance indicators•Manage performance in district to achieve sales objectives•In conjunction with Support Team Members, Manage all aspects of in store execution , including but not limited to: ◦Geo check in and out◦Kiosk shift scheduling & hours completion◦Call report compliance•Work collaboratively with field sales leadership•Communicate & execute launch of projects & initiatives•Participate in retail partner’s weekly sales meeting

~ Sales Development Representative:• Orchestrated store visits to Retail Partners (Radio Shack, Wal-Mart, Staples, Best Buy, Target, and Sam’s Club) and Sub Dealers.• Built relationships with Retail Partners and Sub Dealers.• Lead Side by Side selling with event representatives and sales associates.• Point of contact for problems, questions, and customer issues.• Managed and maintained company marketing material levels in Retail Partners, and Sub Dealers.• Participated in weekly sales strategy meetings covering sales objectives, metrics, and goals.

~ Retail Account Executive:• Managed Retail Partners with store visits (Radio Shack, Wal-Mart, Best Buy, and Sam’s Club).• Strengthened relationships with Retail Partners.• Focused on increasing revenue potential by selling voice features and accessories through assigned accounts.• Promoted and conducted effective marketing and sales training presentations.• Developed and implemented programs to train accounts on effective sales skills, retention strategies, and reputation expectations

~ Indirect Account Executive:• Continually achieved sales goals by determining key business and profit drivers for Retail Partners and identifying solutions to match business objectives.• Executed group and individual training with managers and associates to effectively communicate product and services.• Managed national retailers to meet and exceed budgeted sales goals in sales gain, churn, average rate per user, and add-on attachment rates.• Supervised event representatives (hiring, training, and payroll)..

~ Indirect Account Executive:• Resolved local retailers and customer complaints/issues.• Managed 25 Retail Partners 3 days a week (Radio Shack, Filene’s, Staples, Office Max, Costco, and Best Buy).• Handled Retail Partners employee plans - 2 days a week.• Trained third party local retail employees on products and services.• Developed contests for individual retailers in order to increase sales.