Bridgette O'Brien Email and Phone Number

Processed purchase orders and formal quotes•Managed 75 calls a day and supervise 12 staff •Resolve customer complaints and employee questions•Provided coaching and counseling monitoring of calls to ensure accuracy and appropriate phone etiquette, order distributions•Accomplished daily and month end reports•Call atonement, Orders on hold, Payroll logs, •Worked jointly with Finance department to insure prompt payments from customers•Employee recruitment, hiring, discipline and performance evaluations•Used Process Improvement methodology to streamline department; Brought call atonement rate below 2%•Maintained a department average of 92% wrap up calls •Instituted process of follow up on outstanding or incorrect purchase orders•SAP integration team member. Subject matter expert.

Jordan’ Furniture Reading MA; Assisted customers in the selections and purchased of furniture that suits their needs and identify and qualify opportunities for product and services at new and existing customers•Maintained monthly sales goals, updated price lists and fabrics and helped with decorating, arranging and moving furniture items as needed•Utilized strong interpersonal skills to engage prospects and interact positively with clients, aided in identifying additional ways in which they may be serve•Follow up with prospect and managed pipeline to ensure maximum sales by keeping prospect informed of current promotions and specials as well as new service offerings•Supported existing accounts with service training, developed existing accounts through diversification of services, established new account through cold calling, networking in industry associations, telephone prospecting calls, creation of proposals and customer presentation•Promptly completed daily sales log, weekly sales checklist and any other requests for information on progress/performance•Took initiative and requested opportunities for learning about various services, whether by reading, working with the providers generally keeping abreast of news in the furniture industry Key Accomplishments:•Completed, redesigned the office furniture and oversaw its proper placement for the benefit of the customer•Conducted training of more than 50 sales associates about furniture product knowledge•Increased sales of the department by 6%•Restored the product binder for associate to maintain easy access in assisting customer

Responsible for the day-to-day management of the front end, oversaw the functioning of the cash registers and supporting equipment and all duties of the cashiers•In charged in staffing, training, scheduling, inventory control, equipment maintenance and loss prevention•Accomplished weekly schedule f 50 employee and identified loss prevention issues at front end, completed daily cash audit and reviewed employee’s performance•Ensured the highest level of customer service throughout the store and served as a role model and leader, solved problems, made informed decisions and managed the department wisely in order to achieve maximum results

Researched new products, determined and developed merchandising methods and strategies, product assortment for assigned product categories•Acted as a liaison between suppliers and internal customers to resolve issues pertaining to product quality, accounting and shipping and receiving matters•Visited new, as well as existing suppliers, checking on product quality and manufacturing capacity•Supervised the effectiveness of the merchandising and media teams motivated them to accomplish all company plans and objectives•Assisted in the requirements and hiring of the most qualified applicants to meet the store’s needs and conducted orientation, trained, coached and developed Department Managers and associates in execution of daily task•Maximized sales and measured sales performance on a daily basis by reference to class sales reports from year prior on same day and coordinated sales promotion activities and pricing of merchandise•Facilitated proper communication between Department Sales Managers and the buying office about comparative shopping analyses, fast and slow selling classifications and styles, planning and adjusting stock levels and customer request

Coordinated the flow of merchandise to the sales floor and oversaw compliance Department Managers and all associates with established company policies and standards, such as safekeeping of Company funds and property, personnel practices, and security sales, and record procedures•Assisted in solving problems that affect the store’s service, efficiency, productivity and provided and inspired outstanding service to the customers•Exercised judgment and discretion alone, and in conjunction with the Store Manager, Department Managers, and any other Assistant Store Manager, in the day-to-day operations of the store

Coordinated the flow of merchandise to the sales floor and oversaw compliance Department Managers and all associates with established company policies and standards, such as safekeeping of Company funds and property, personnel practices, and security sales, and record procedures•Assisted in solving problems that affect the store’s service, efficiency, productivity and provided and inspired outstanding service to the customers•Exercised judgment and discretion alone, and in conjunction with the Store Manager, Department Managers, and any other Assistant Store Manager, in the day-to-day operations of the store