Fulfilled dual roles as a senior business analyst and data architect within QlikSense. Developed pivotal dashboards providing insights into critical financial and operational to support users across the Maaco brand through large-scale POS migration. Lead functional design including demonstrations to stakeholders to validate approach. Elicit, prioritize, and document user stories and acceptance criteria in an agile development environment. Translated business requirements into technical specifications and user stories, leveraging Jira and Confluence to collaborate with internationally distributed cross-functional teams.Designed, executed, and analyzed A/B testing experiments to validate product hypotheses. Lead comprehensive user acceptance testing of migrated dashboards and reports, ensuring the precision and accuracy of business-critical data visualizations for franchisee stakeholders. Oversaw technical reviews of contractor work, enforcing best practices and data quality standards. Provide expertise to training and field support groups as appropriate before new releases go-live.

Led end-to-end development of Domo dashboards, centralizing critical business metrics and KPIs.Served as a data expert across the organization, aligning business logic with expanding analytics programs.Advocated user-centric design principles.Conducted ad-hoc analyses across diverse data sets, advising C-level and senior leadership.Contributed to funding rounds by articulating Gale’s vision in the data room.Automated ETL pipelines using Python and SQL, ensuring data accuracy, accessibility, and advancing analytics initiatives.Managed version control systems, enhancing collaboration and traceability.Collaborated with data scientists on machine learning projects, optimizing models and operationalizing them in existing pipelines.Interpreted results and created user-friendly dashboards for non-technical stakeholders.Conducted audits of data warehouse and BI platform, proposing optimizations based on user feedback.Managed Kanban projects in Asana, improving workflow transparency and collaboration within cross-functional teams.

• Spearheaded the development and implementation of a metrics-first, high volume recruitment strategy that increased monthly hire volume by 33% and provided infrastructure for continuous improvements to recruitment process. • Mined, processed, and analyzed raw datasets to extract actionable insights that informed recruitment decisions, resulting in a 15% reduction in time-to-hire and substantial cost savings.• Designed and deployed reusable analytical tools using Excel and the Google Sheets to synthesize applicant and market data across various sources, enabling the company to identify untapped talent pools, reduce time-to-hire by 25%, and drive rapid expansion into new markets.• Leveraged data-driven insights to optimize sourcing channels, reducing recruitment advertising spend by 30% while increasing weekly volume of qualified applicants in key markets.• Presented data-driven recruitment insights to C-level executives, demonstrating the impact of data-driven strategies on the company's growth and expansion into new markets.• Promoted from role as recruiter within 6 months of hire due to strong performance and organizational impact.

• Promoted from role as Business Systems Analyst (Chief Care Navigator) at CareThrough to lead the successful implementation of a new scribe program at a major academic health center, overseeing all aspects of the project from planning and staffing to training and deployment of a team of 20 scribes.• Developed and maintained strong relationships with physicians, other key stakeholders to ensure the success of the scribe program; served as the primary point of contact for all program-related issues and concerns • Ensured program compliance with healthcare regulations and quality standards, utilizing data analysis to maintain high-quality scribe services and mitigate compliance risks.• Collected and analyzed scribe training data to identify bottlenecks and areas for improvement, leading to the augmentation of specialty-tailored, training programs that reduced new scribe onboarding time by 30%.• Analyzed client-generated data, internal surveys, and Press Ganey data to identify opportunities to further increase program ROI. • Employed data insights to identify high-impact opportunities for growth within the client’s organization, enabling strategic expansion into different sites with increased adoption rates across participating specialty provider networks.

• Lead a groundbreaking care navigation pilot program at a major local hospital guided by data-driven insights to enhance patient care outcomes. Worked cross functionally with senior leadership and external stakeholders, including physicians, nurses, social workers, and other healthcare professionals, to align program design with client needs. • Designed and implemented comprehensive data collection systems in collaboration with client’s data engineering team. Processed, visualized, and analyzed data to establish KPIs and operational best practices. • Developed dynamic, interactive dashboards for both internal and external stakeholders to highlight program impact and identify opportunities for improvement, resulting in expansion into four additional hospitals.• Promoted to Chief Care Navigator within 3 months of hire due to strong performance and organizational impact.