Bridgette Shi Email & Phone Number

Singapore

Singapore

Singapore, Singapore

- Coordinates with various departments to ensure that the hotel provides the highest level of standards and experiences for guests- Conducts monthly audit for Meet & Greet for Team Members to ensure established standards are adhered to at all times - Responsible for scheduling of shifts and mentorship with the team- Resolve issues pertaining to guests’.

- Involved in Limousine Dispatch System enhancements to reduce dispatching mistakes and increase productivity in terms of limousine job allocations

- Assign Team Members with duties and inspect work for conformance to prescribe standards of cleanliness.- Supervise, train, support and monitor Team Members.- Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate use and maintenance of equipment.- Evaluate records to forecast department’s manpower.

-Working closely with various business units to establish the cause of customer concerns and address service gaps.-Ensured seamless transition between the old system (UniFocus) and the new system (Qualtrics) by training other Team Members

Singapore, Singapore

- Involved in the establishment of the SMS Queue Management system, which effectively reduced the waiting time for Check-In- Planning and executing operations for newly renovated rooms. Reduce processes for cleaning rooms.

Central Singapore

- Provide supervision, direction and leadership to the Team Members on all shifts, working closely with the Managers.-Part of the operational team that planned every Team Member’s daily task to ensure a seamless operation. - Led a project to improve the user experience and efficiency of the housekeeping FCS system.- Maintain close liaison with all other.

South West, Singapore

Singapore Botanic Gardens