Responsible for supervision of staff that handled third party administration of employee benefits, COBRA administration, hiring staff, performance reviews and annual open enrollment administration/processing. Also, completed employer monthly billing/ reconciliation and reporting. Acted as intermediary contact between clients and insurance carriers to resolve any issues. Developed procedures and departmental metrics and acted as Project Manager.

Assistant to the Enrollment Supervisor which handles all open enrollment processing in coordination with Sales Team. Performed as benefit administrator to assist internal and external clients with all enrollment processing, new policy issues/cancellations/changes and training. Traveled to employer sites as needed to enroll, train and to up sell voluntary insurance products and answer employee questions on benefits, etc..

Managed Call Center team and staff that generated over 65,000 detailed requests from bank clients and dealerships on a monthly basis. Developed departmental procedures and metrics. Responsible for hiring and training staff as well as writing annual employee assessments. Also, managed credit bureau reporting software and assisted Collections and Bankruptcy departments with repossession of vehicles.