Scheduling Supervisor
Wood Dale, Illinois, United States
* Supervised scheduling team for US and Canada.* Implemented new scheduling system - Field Service Lightening.* Instrumental in Daily Management and KPI growth.* Managed Customer Escalations and Problem Resolutions* Key Support for, Sr Director of Service, Director and Field Service Managers, RegionalSales Managers, Customer Service Engineers & Sales Engineers, Internal Sales andService reps for contracts, fluids and equipment orders.* Department Trainer - Oracle, Salesforce, ServiceMax and Sales Force Lightening.Contract Specialist* Instrumental in revenue growth in US Service Contract and Full Care Lease agreement.* Managed service contracts and Full Care Lease agreements for US and Canada.* US and Canada service agreement Oracle invoicing and E-Commerce invoicing.* Primary contact for Customer Contract maintenance and support.* Daily received, tracked, executed, and renewed contracts.* Execute department reports, managed wide array of customer complaints and inquiries,ensuring the highest level of satisfaction.* Scheduling Coordinator.* Key Support for, Sr Director of Service, Director and Field Service Managers, RegionalSales Managers, Customer Service Engineers & Sales Engineers, Internal Sales andService reps for contracts, fluids and equipment orders.* Provide support for field service department users for ServiceMax and Salesforce.* Utilize resources and crisis management to support customer down situations.* Locate, update and resolve customer invoicing issues.* Service Contract Lead support, Service Contract Management.* Full Care Contract Management.* Big Machine Case Management.* Department Trainer - Oracle, Salesforce, and ServiceMax.* Customer supplier / compliance support.* Liaison for Legal department contracts and documents review.* Apex invoicing and IEX invoicing.