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I founded PBCi with the goal of channeling my 20+ years of combined experience in Training and Quality, Account Management, Communications, and Operations, to contribute to the prosperity of others. As President of PBCi, I'm able to support my fellow entrepreneurs in a real-world approach that blends years of experience, relationship-building, and resourcing to the ultimate benefit of our clients and community.
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Pbci, LlcFort Lauderale, Fl
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PresidentPbci, Llc Jun 2014 - PresentPembroke Pines, Fl, UsPBCi offers Training, Consulting, and Networking solutions for Small Business and Business Start-Ups. From Customized Training Programs and Business Grant & Funding Research, to Minority Certification and Business Infrastructure Analysis, PBCi Products & Services are designed to assist companies in their efforts to enhance, grow, and strengthen. At PBCi our goals are simple: Save You Money, Save You Time, Promote Your Business, and Contribute to Your Prosperity.How Can We Help You Prosper Today? -
PresidentProactive Business Concepts, Inc. 2012 - 2014Founder and President of a Small Business Training, Consulting, and Networking company.• Direct and coordinate activities of all business infrastructure components, including Operations, Finance Management, Marketing and Communications, Training and Development, and Business Development.• Plan and analyze operating budget and fiscal targets, coordinating with business plan and established business model.• Establish and implement company policies, goals, objectives, and procedures, ensuring period analysis for smooth line growth.• Organize and execute various client and business events, including seminars and workshops, conferences, and business-to-business networking forums.• Act as Relationship Manager with clients, community and resource partners, as well as all service vendors and suppliers.
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Back Office Operations Manager, U.S.Homeserve Usa 2009 - 2012Norwalk, Ct, UsManaged fast-paced U.S. Back Office Operations, averaging volume of 1.5 million items yearly, for a leading international Home Warranty company.• Directed and coordinated activities of all Back Office lines of business and their functions, including Customer Administration, Fulfillment, Mail Room, Refund Processing, Batch Reconciliation and Deposit, and Partner Support.• Oversaw daily activities of all teams, including direct management of Supervisors, Team Leads, and Agents, with the goal of maximizing productivity and meeting specified daily, monthly, and annual targets.• Provided oversight and leadership in all aspects of departmental Recruitment, Training and Quality, Coaching and Development, and Performance Management, creating custom support mechanisms as needed.• Planned and coordinated departmental finances, adhering to guidelines, cost efficiency goals, and metrics in a $2 million annual departmental budget.• Acted as Relationship Manager with various print, equipment, and service vendors and suppliers; involved in major purchase negotiations. -
Sr. Account ExecutiveThe Results Companies 2006 - 2009Fort Lauderdale, Fl, UsAccount and Operations Manager and Corporate Liaison for an international third party Call Center Outsourcing company, acting as the Relationship Manager for AEGON, Assurant, and Virgin Mobile clients.• Directed and coordinated daily program management and oversight of all aspects of client business, including Sales and Retention Performance, Service Levels and Quality Assurance.• Oversaw up to 6 Site Directors, and co-managed daily operations of multiple national and international call center locations, ensuring adherence to daily Performance, Quality, and Sales metrics and goals.• Established and implemented standard program management processes and procedures across multiple call center locations, some of which were adopted as corporate protocols.• Determined staffing requirements and created staffing models for multiple call center locations based on forecasts and historical trending data.• Planned and managed program revenue and profit margins, optimizing contract/S.O.W. terms to maintain healthy program revenue stream.
Bridgette Baker Skills
Bridgette Baker Education Details
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Union Institute & University -
Dade Christian School
Frequently Asked Questions about Bridgette Baker
What company does Bridgette Baker work for?
Bridgette Baker works for Pbci, Llc
What is Bridgette Baker's role at the current company?
Bridgette Baker's current role is President.
What is Bridgette Baker's email address?
Bridgette Baker's email address is br****@****usa.com
What is Bridgette Baker's direct phone number?
Bridgette Baker's direct phone number is +130531*****
What schools did Bridgette Baker attend?
Bridgette Baker attended Union Institute & University, Dade Christian School.
What are some of Bridgette Baker's interests?
Bridgette Baker has interest in Networking, Social Services, Children, Human Rights, Economic Empowerment, Consulting, Civil Rights And Social Action, Process Management, Poetry, Music.
What skills is Bridgette Baker known for?
Bridgette Baker has skills like Leadership, Training, Strategic Planning, Entrepreneurship, Team Building, Management, Account Management, Customer Service, Business Strategy, Quality Assurance, Program Management, Consulting.
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