Bridgette Baker Email & Phone Number

Atlanta, Ga, Us

Fort Lauderale, Fl

Pembroke Pines, Fl, Us

PBCi offers Training, Consulting, and Networking solutions for Small Business and Business Start-Ups. From Customized Training Programs and Business Grant & Funding Research, to Minority Certification and Business Infrastructure Analysis, PBCi Products & Services are designed to assist companies in their efforts to enhance, grow, and strengthen. At PBCi our goals are simple: Save You Money, Save You Time, Promote Your Business, and Contribute to Your Prosperity.How Can We Help You Prosper Today?

Founder and President of a Small Business Training, Consulting, and Networking company.• Direct and coordinate activities of all business infrastructure components, including Operations, Finance Management, Marketing and Communications, Training and Development, and Business Development.• Plan and analyze operating budget and fiscal targets, coordinating with business plan and established business model.• Establish and implement company policies, goals, objectives, and procedures, ensuring period analysis for smooth line growth.• Organize and execute various client and business events, including seminars and workshops, conferences, and business-to-business networking forums.• Act as Relationship Manager with clients, community and resource partners, as well as all service vendors and suppliers.

Norwalk, Ct, Us

Managed fast-paced U.S. Back Office Operations, averaging volume of 1.5 million items yearly, for a leading international Home Warranty company.• Directed and coordinated activities of all Back Office lines of business and their functions, including Customer Administration, Fulfillment, Mail Room, Refund Processing, Batch Reconciliation and Deposit, and Partner Support.• Oversaw daily activities of all teams, including direct management of Supervisors, Team Leads, and Agents, with the goal of maximizing productivity and meeting specified daily, monthly, and annual targets.• Provided oversight and leadership in all aspects of departmental Recruitment, Training and Quality, Coaching and Development, and Performance Management, creating custom support mechanisms as needed.• Planned and coordinated departmental finances, adhering to guidelines, cost efficiency goals, and metrics in a $2 million annual departmental budget.• Acted as Relationship Manager with various print, equipment, and service vendors and suppliers; involved in major purchase negotiations.

Fort Lauderdale, Fl, Us

Account and Operations Manager and Corporate Liaison for an international third party Call Center Outsourcing company, acting as the Relationship Manager for AEGON, Assurant, and Virgin Mobile clients.• Directed and coordinated daily program management and oversight of all aspects of client business, including Sales and Retention Performance, Service Levels and Quality Assurance.• Oversaw up to 6 Site Directors, and co-managed daily operations of multiple national and international call center locations, ensuring adherence to daily Performance, Quality, and Sales metrics and goals.• Established and implemented standard program management processes and procedures across multiple call center locations, some of which were adopted as corporate protocols.• Determined staffing requirements and created staffing models for multiple call center locations based on forecasts and historical trending data.• Planned and managed program revenue and profit margins, optimizing contract/S.O.W. terms to maintain healthy program revenue stream.

Education record

Education record