Bridgette Beal Email & Phone Number

Texas, United States

Plano, Texas, United States

Plano, Texas, United States

Live better, debt free!We help people deal with overwhelming credit card debt and give them a new start!

Cypress Waters, Tx

Mr. Cooper Group is a mortgage lending & servicing company in the USA.Top 3 largest servicers in the country.9,000 EmployeesGreat Place to Work certifiedPromoted 3 times while working at Mr. Cooper.Built the Sales Assistant team out twice during different markets. Specialized in customer service and escalation resolution in a very fast paced environment.Focus on empowering team to resolve most issues themselves to provide superior customer satisfaction & job satisfaction.ACCOMPLISHMENTS• Mentored & trained employees seeing 20 employees from my team promoted within the company.• Created, trained & implemented QA process for Loan Officer/Manager performance improvement.• 50% increase in performance within 6 months.

Santa Ana, California, United States

Mr. Cooper Group is a mortgage lending & servicing company in the USA.Great Place to Work certified10/19 -- 2/21Asked to step into Manager Consumer Relations role temporarily and ended up in the role for over a year. High level escalations where I worked to deescalate the situation and work towards a resolution quickly. Required a lot of additional work to learn the steps to resolution and the key people in each group.ACCOMPLISHMENTS• Resolved all high-level customer escalations through communication and follow up with multiple departments at all levels of the company.• Met tight deadlines with many issues involving the Consumer Financial Protection Bureau (CFPB).• Built strong network of key contacts.

Orange County, California Area

Mr. Cooper GroupMortgage Broker & Servicing Company9,000 employeesPromoted from Purchase Branch Assistant role. In role less than 6 months then tapped to lead team. High level of customer assistance & deescalation for unhappy customers.ACHIEVEMENTS• Consistently achieved the number 2 position on team of 20.• Promoted to manager of team.

Irvine, California, United States

Mr. Cooper GroupMortgage Broker & Loan Servicer9,000 employeesStarted here as a Purchase Branch Assistant where I quickly learned the role and started expanding my skill set. Ideas I had for process improvement were adopted as early as 2 months into the role. My customer service scores were among the highest on the team and even when the processing went poorly, I was still called out for providing excellent service.ACCOMPLISHMENTS• Quickly mastered the assistant role and trained for promotion. • Achieved highest level of customer feedback on team.• Promoted to Sales Assistant

Irvine

• Provided extensive administrative support to 4 staff members and their teams including heavy calendaring and extensive domestic and international travel.• Reduced costs of annual ‘ABC’ event by $50k through negotiation and relationship building with local vendors.

Irvine, California, United States

Mindspeed Technologies designed, developed and sold fabless semiconductors• Provided extensive support to Sr. VP Operations and eight direct reports.• Key administrator for office supplies and travel issues company-wide in addition to supporting Purchasing including negotiating contracts.• Key member and administrator of FISH! Morale program. Recipient of several quarterly “FISH Awards,” newsletter editor, and event planner; always with an eye on costs.

Orange County, California, United States

First Team Real EstateReal Estate brokerSales / RealtorTrainingNew Realtor Support Team member