Bridgette Cummins Email & Phone Number

Bellevue, Wa, Us

Player Supporto Respond to customer support tickets using Zendesko Research and author troubleshooting and support articles for Forza franchiseo Prepare tweets and release notes for monthly game updateso Moderate user generated content and ensure player safetyQuality Assuranceo Validate player bug reports through data collection and retail reproduction as part of escalation flow to developerso Prepare reports to showcase top community issues and feedbacko Collect player feedback for gameplay mechanics, features, and bugsCollaborationo Prepare user stories and documentation for internal tool developers for support related toolso Triage and investigate priority community issues with QA and partner developerso Represent Support team in meetings with developers and Community TeamLeadershipo Prepared training documentation and onboarded new team memberso Prepared support team plans for game launches including Forza Street Mobile, Forza Horizon 5 and accompanying DLCo Updated and streamlined internal process for creating weekly reports, including use of excel and Zendesk Explore reporting o Manage team documentation for game notes and functionalityo Manage team Zendesk macros

● Compiled bug lists to showcase high priority issues and trends affecting gameplay systems● Created and maintained internal Confluence pages with up to date gameplay and design information● Collected and provided feedback for new gameplay mechanics, features, combat, and narrative● Organized internal playtests to gather feedback for teams developing new gameplay and mechanics● Collaborated with design teams to access playtest focus and scope● Supported internal playtests with scheduling, room setup, survey authoring and reporting results● Authored test cases for prototype mechanics, gameplay functionality, and narrative● Wrote instruction documentation on test processes, tools, playtests and reporting

● Maintained store appearance by stocking shelves and updating weekly marketing materials.● Assisted customers in locating product and answering questions● Remained courteous and calm during moments of customer dissatisfaction● Maintained thorough knowledge of upcoming store merchandise● Processed online store transactions for customers when on-site stock was sold out● Kept customers informed of useful add-ons such as warranties, pre-orders,, accessories, and store rewards cards

Bellevue, Washington

● Designed test plans to focus on new art integration and networking features● Wrote tool requests on behalf of writing team to streamline implementation process and support testing ● Worked as an embedded tester for networking and chat room features providing early test support● Performed testing for networking, chat room features, art, branding, general functionality and stability

Redmond, Wa

• Created test plans and cases based off certification and developer documentation.• Worked with clients to schedule and create test plans.• Optimized and updated internal test plans.• Wrote test guides and instructions.• Created bug writing standards and practices for team.• Brought in new tools and test practices through partnership with other teams.• Conducted interviews and aided in hiring decisions.• Prepared title builds, documentation, and reporting for test teams and clients.

Seattle

• Tested applications across a variety of Android phones, tablets, and iOS devices.• Ensured app compatibility across multiple mobile devices and operating systems.• Worked with developers to coordinate testing and bug information.• Completed test cases and performed ad-hoc, functionality, UI, and regression testing.

Redmond

Utilized internal programs and documents to create test cases.Performed Platform Certification testing, including memory fidelity, console compatibility, and code stability.Tested across multiple platforms: Xbox 360, Xbox LIVE Arcade, Games for Windows – LIVE, Windows Phone 7, iOS, Windows 8.Completed test case scenarios using emulators, databases, Microsoft Excel and developer supporting documents.