Bridgett H. Email & Phone Number

Scottsdale, Arizona, Us

• Transitioned to Resideo following the acquisition of SnapOne, continuing in a technical support role.• Provide expert technical support, maintaining continuity in network infrastructure management, troubleshooting, and resolution processes.• Ensure consistent performance in network-related issues and customer support under the new company name and job title.• Maintain seamless network operations, including routers, switches, firewalls, and wireless access points, with a focus on efficiency and security.

Scottsdale, Az, Us

• Supply technical and customer service support on various contracts by documenting all calls in Salesforce

Charlotte, Nc, Us

• Provided technical support for network-related issues to end-users using TeamViewer and OvrC (oversee).• Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.• Monitored network performance and troubleshoots issues promptly and documents all steps in Salesforce.• Implemented and maintained network security measures to protect against cyber threats and unauthorized access.• Collaborated with cross-functional teams to develop and implement network-related projects and initiatives.

Richfield, Minnesota, Us

• Enhanced customer relationships by resolving customer, retail and team issues via phone, chat, or other platforms while keeping an elevated level of professionalism• Utilized multiple systems to document all interactions, recommendations, and resolutions

Mclean, Virginia, Us

• Used Defense Information System Agency (DISA) Security Technical Implementation Guide (STIG) and Risk Management Framework (RMF) Compliance standards in SolarWinds Network Configuration Manager• Created maps, network diagrams, topologies, traffic flow, and procedures for organizations staff

Sterling, Va, Us

• Used Defense Information System Agency (DISA) Security Technical Implementation Guide (STIG) and Risk Management Framework (RMF) Compliance standards in SolarWinds Network Configuration Manager• Created maps, network diagrams, topologies, traffic flow, and procedures for organization staff

Reston, Virginia, Us

• Risk assessments included full system scans using Assured Compliance Assessment Solution (ACAS), Security Content Automation Protocol (SCAP) Tool, and Nessus, comparing system security settings to the applicable IAVA and STIGs as updated by DISA

Reston, Virginia, Us

• Issued PKI JWICS certificates for over 4000+ GISA personnel accounts

Reston, Virginia, Us

• Maintained, and monitored the operations of all Joint Information Operations Range (JIOR) routers, switches, and Tactical Local Area Network Encryption devices (TACLANE) from the Primary Navy Operational Support Center (NOSC) within SolarWinds for over 300+ customers for training exercises on a weekly and monthly basis for all network classifications for Layer 2, Layer 3 connections and Power over Ethernet (PoE) and regular Voice of Internet Protocol (VoIP) phones

Tampa, Fl, Us

• Supplied computer support, installed, and updated software by using System Center 2012 R2 Configuration Manager (SCCM) tool and kept establishment and disestablishment of NIPR and SIPR accounts for over 5000+ customers using Microsoft Active Directory

Springfield, Virginia, Us

• Administered network security for system access control, anti-virus protection, and remote system Information Assurance Vulnerability Alert (IAVA) patching by utilizing System Center 2012 R2 Configuration Manager (SCCM) for over 400+ stations for the Training Brain Operations Center (TBOC) organization and was responsible for image creation, maintenance, installation, monitor, and maintaining physical and Virtual Machine ware (VMware) servers, routers, and switches

Associate Of Arts And Sciences - Aas, Network And Internet Security Management

Associate Of Arts And Sciences - Aas, Computer Electronics Technology