Bridget James Email & Phone Number

Answer phones, customer transactions, writing of minutes, agendas and other documentation. financial transactions and caretaker of official records.

Olive Hill, Kentucky, Us

• Developed new processes using MS Excel spreadsheets and utilized internet tools to maintain customer and client follow-up that reduced expenses in recycling paper and improved time management • Provided support to co-workers in file management, intake application process, management of documents, served as Job Club Facilitator and SalesForce and trained as NCRC Test Administrator that ensured quality and timeliness of materials• Retained customers by building professional relationships throughout the intake process that resulted in referral to Career Advisor for attainment of clients• Served as Career Center Facilitator with proficiency and professionalism that resulted in promotion to Career Advisor and Job Club Facilitator

Olive Hill, Kentucky, Us

Worked with employers in connecting them with qualified candidates. Conducted Job Fairs, Workshops. Assisted with On-the-Job Trainings, ye, Internships and Work Experience contracts, etc. Maintained pertinent data to assist employers in LMI information. Served as liaison with staff, employers and community. Engaged in community events, chamber of commerce and rotary that increased communication with local employers and community involvement.

Olive Hill, Kentucky, Us

Served as Liaison with employers and clients 18-24 years of age to employment opportunities. Assisted with timesheet processing. Assisted with case notes, workshops and reviewing files to ensure compliance.

• Developed new processes using MS Excel spreadsheets and utilized internet tools to maintain customer and client follow-up that reduced expenses in recycling paper and improved time management • Assisted Career Advisor in file management, intake application process, management of documents and contacted clients that ensured quality and timeliness of materials• Retained customers by building professional relationships throughout the intake process that resulted in referral to Career Advisor for attainment of clients• Maintained dependability and the ability to work independently in local office operations that increased availability to the public and increased customer intake by 70%• Increased response time to clients in waiting area and maintained confidentiality by adhering to scheduled appointments for one on one sessions and effective follow-up utilizing internet tools and by telephone* Assisted Career Advisor in scheduling and documenting minutes for meetings regarding the Work Ready Community project to improve the economic status in Lawrence County* Participated in InterAgency meetings that resulted in reaching out to community agencies and providing information on services offered through Northeast Ky Career Center Jobsight

• Increased efficiency with multi-tasking skills by processing purchase orders and shipping documents, updated productivity spreadsheets and completed daily time sensitive print reports that ensured quality and timeliness of materials• Expedited purchase orders by effectively communicating with vendor contacts and transportation carriers that reduced time to solve problems regarding shipping delays • Exceeded performance goal by improving time management through proven ability to quickly learn new tasks that resulted in promotion to buyer assistant position• Mentored new staff as the Shipping Clerk and Buyer Assistant that ensured time sensitive tasks were prioritized and daily goals were achieved

• Served with care and compassion to patients and staff while initiating patient appointments, filing documents, updating patient charts and documenting messages that increased communication and patient vital information being made available to doctors • Operated telephone, computer, printer, fax and copier that provided full receptionist support to public and co-workers that increased efficiency in the clinic• Supported office personnel by multi-tasking and covering other duties that increased response time to clients in waiting area • Performed cleaning services using disinfecting sprays that decreased health hazards and increased safety in a clinical environment

* Monitored network activity for call center that reduced time in resolving network issues and increased productivity for calls to successfully reach a customer service representative * Provided first hand support on network, PC and printer issues that increased response time in resolving problems* Routed calls to other supporting call centers during high peak volumes that ensured customer calls were being received by an agent at all times * Provided productivity reports for supervisors that aided management in effectively evaluating CSR performance and call center goals * Provided coaching and training on AT&T software that enabled staff to route calls in immediate situations* Created wall size graph that aided call center staff in understanding how a call is routed into the call center that helped in outage situations

* Maintained excellent customer service in handling incoming calls for AEP call center* Initiated customer orders and requests, billing concerns and reported power outages* Completed projects for customer budget reviews and workstation expert that increased first hand support in bill management and minor technical support* Provided coaching for new employees that improved time management for new hires * Obtained promotion as system administrator in Oklahoma

Bachelor, Human Resource Management

Associate, Business Technology