Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.Creates a positive internal and external customer experiencePromotes a culture of honesty and integrity; maintains confidentialityOrchestrates truck delivery, prioritizing the processing of merchandise onto the sales floorTrains and mentors Associates on established merchandising and processing principlesEnsures merchandise is properly tagged, hung, secured, and codedCommunicates with the Coordinator on Duty to ensure efficient flow of goods to sales floorEnsures Associates complete tasks and activities according to store plan; prioritizes as neededMonitors productivity of team and coaches as necessaryOrganizes and rotates back stock for easy replenishmentMaintains and upholds merchandising philosophy and signage standardsMaintains all organizational, cleanliness and recovery standards for the backroom areaEnsures compliance with recycling and, where applicable, hazardous waste programsCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updatesProvides and accepts recognition and constructive feedbackPartners with Management on Associate training needs to increase effectivenessEnsures adherence to all labor laws, policies, and proceduresPromotes credit and loyalty programsSupports and participates in store shrink reduction goals and programsPromotes safety awareness and maintains a safe environmentOther duties as assigned

Merchandise Associate
Helps the Men's Coordinator stock and maintain merchandising standards while providing excellent customer service and mentoring new associates. Flexes to cover store needs in women’s, beauty, active, toys, and kids. Backup cashier. Backup to the jewelry department.Jewelry Sales Associate Spends 1:1 time with customers, learning their names and preferences, showing jewelry and answering questions with knowledge and respect. Promotes loyalty to the store by asking about the TJX Rewards Credit Card. Coordinates with CECs, ASMs, and Managers on operations as well as customer and store insight. Receives merchandise, sorts, and displays correctly.

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. * Spends 1:1 time with customers showing jewelry and answering questions with knowledge and respect.* Promotes loyalty to the store by asking about the TJX Rewards Credit Card.* Coordinates with CECs, ASMs, and Managers on operations as well as customer and store insight.* Receives merchandise, sorts, and displays correctly.Role models established customer experience practices with internal and external customersSupports and embodies a positive store culture through honesty, integrity, and respectAccurately rings customer purchases/returns and counts change back to the customer according to established operating proceduresPromotes credit and loyalty programs during customer interactionsMaintains and upholds merchandising philosophy and follows established merchandising procedures and standardsAccurately processes and prepares merchandise for the sales floor following company procedures and standardsInitiates and participates in store recovery in the purse, boxed jewelry, and beauty sections.Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storeProvides and accepts ongoing recognition and constructive feedbackAdheres to all labor laws, policies, and proceduresSupports and participates in store shrink reduction goals and programsParticipates in safety awareness and maintenance of a risk-free environmentPerforms duties as assigned

- Manages Social Media Accounts for Brands- Provides Content Marketing and Editorial Calendar Management- Provides Marketing Tactics, Product Pricing, Insight- Provides In-House Social Media Training- Engages in Community Outreach, Speaking, and Representing Brands at Trade Shows

- Efficiently handled incoming presales and customer service needs.- Created a library of canned responses within brand guidelines.- Placed wholesale & VIP orders, processed affiliate payouts, and implemented customer refunds.- Recommended tech systems to optimize efficiency among shipping, marketing, and support.

Former Partner & CEO in charge of marketing a new rare-breed chicken hatchery serving homesteaders and backyard chicken enthusiasts in the Midwest. Included high-level strategy, copywriting, social media management, tending to the chickens, hatching and vaccinating day-old chicks.

As the CMO in this startup, I was responsible for overall strategy as well as the implementation and tactics. This included content marketing and relationship building.

- Coaching and resources for small businesses.- Collecting B2B Past Due For You (Fee: 25%).

- Asked the Questions Everyone Else Is Afraid to Ask- Managed Editorial Calendar & Guest Booking- Wrote Show Description & Notes- Marketed the Show & Episodes Online

- Wrote Copy for Website - Created Marketing Campaigns- Managed Instagram & Facebook - Created Presentations for Events- Maintained Travel Brochure Catalog- Answered Phones (learned Serbian greetings)

- Recruited & Managed Members for the Team & Ran Meetings in Slack- Managed Brand Voice and Strategy, Content Marketing & Editorial Calendar - Implemented Content on Website & SEO- Lead Team with Goals for Local Contributor Days - Managed Goals for Team Goals and Worked with Other Team Leads

- Managed Brand Voice and Strategy, Content Marketing & Editorial Calendar Management- Implemented Content on Website & SEO- Managed and Curated Social Media Content for Clients- Educated of Franchisees (Webinars and In-Person Conferences)- Engaged in Community Outreach, Speaking, and Representing Brands at Trade Shows

- Created & Managed Brand Voice and Strategy- Managed Content Marketing & Editorial Calendar Management- Built & Maintained the Company Website - Engaged in Community Outreach, Speaking, and Representing the Brand at Trade Shows

- Created Building Survey Formats- Managed Contracts, Prelim Notices- Managed HR & Payroll for Company- Managed AR & AP To Keep Cash Flow

- Assisted homeschooling parents with Algebra 1 instruction on a weekly basis. - Tutored public school students in Algebra 1 on a weekly basis.- Tutored community college students in Algebra 1 on a weekly basis.

- Managed A/R & Collections with less than 4% of Receivables over 45 days- Rebuilt the Company Website & Maintained It- Setup American Contractor and Double Entry from MAS90

I successfully replaced two office workers and managed their website. Duties included normal office procedures such as answering phones, typing letters as well as proposals and roof maintenance contracts, roof survey reports, managing spreadsheets for various properties, creating a database in MS Works to monitor and track property maintenance and contracts, maintaining the leak program, special projects, and typing and producing reroofing specifications and other highly technical reports.

All administrative duties including letter writing, filing, database management, mass mailings, publishing weekly church bulletins and special flyers. Special projects included writing Vacation Bible School and Sunday School curricula, monthly newsletters, and web page.I also worked in the bookstore one day a week.

- 7th Grade Math Teacher Using the Saxon Math program - 8th Grade Math Teacher Using the Saxon Math program - Algebra 1 Math Teacher Using the Saxon Math program - Algebra 2 Math Teacher Using the Saxon Math program- Also taught Microsoft Publisher as an elective.

Performed all administrative assistant duties, in addition to accounts receivable functions such as daily deposits and collections. I also initiated and headed up special projects such as writing, editing, and publishing the monthly newsletter.

Publication of “Weekly status Report on Books in Production,” Monthly Report, Coding of Invoices, normal Administrative Assistant duties, and regular assignments on special projects including scanning and clean-up jobs of graphs in a drawing program.