Bridget Wright Email & Phone Number

United States

• Advise and counsel prospects on best-suited insurance plans for needs and budget.
• Present ACA compliant plans through major insurance carriers (Humana, Cigna, Aetna, Marketplace, etc.)
• Assist clients with premiums, effective dates, policy terminations, and additional policy riders.
• Assist Medicare and Medicaid eligible clients in selecting appropriate health care insurance plans.
• Research and analyze market for favorable conditions to release a product to clients.
• Participate in evaluation and development of marketing services and tools.

Seattle, WA, US

• Implemented an internal project management system which yielded a 50% process improvement.
• Improved Medicare carrier marketing asset complaints process by increased communications processes with internal escalations teams and senior team members.
• Increased the SLA turnaround time from previous 10 business days to less than 6 business days, average.
• Managed marketing asset complaints and internal team assignments with due dates/asks/direction.
• Identified and recommend actions to executive leadership to resolve risks and issues.
• Collaborated with cross-functional teams solve issues and improve processes.

Birmingham, Alabama, US

• Worked in BI analyst cluster teams to create departmental reporting data (finance, customer service, claims, marketing) for organizations and executive leadership; presented weekly PowerPoint data presentations.
• Wrote basic and complex SQL queries to sort and filter data for ad-hoc claims reporting.
• Served as a data liaison for the BI analyst team to the claims department.
• Performed data mapping analyses, prepared Visio reports, wrote SOP’s, and tracked differential trends.

Birmingham, AL, US

• Worked with LOB managers and Product Owners to elicit and document requirements to convert into satisfactory deliverables.
• Performed feasibility analyses, project scope, and analyzed requirements to determine project needs.
• Performed data mapping analyses, wrote SQL queries, and assisted in developing test plans.
• Created detailed BRD’s, translating them into functional specifications.

Birmingham, Alabama, US

• Identified, analyzed, tracked, and communicated issues related to development projects with relevant teams; facilitated, coordinated, and communicated resolutions to minimize production delays or additional expenses.
• Partnered with development and analytic teams to provide reporting on software solutions; participated in UAT, quality and functionality testing.
• Assisted development team in successfully migrating old legacy systems and classic ASP applications over to C#, MVC, and ASP.NET; utilized data modeling to identify issues and implemented any necessary changes prior to.

Montgomery, Alabama, US

• Worked with business owners in developing and validating business requirements.
• Facilitated documentation requirements with project managers, documentation teams and developers.
• Facilitated Integration, UAT and Functionality Testing.
• Interfaced with software developers and business users to write/rewrite, validate and test project requirements.
• Communicated and coordinated with web development and project management teams on software design, development, scope, timelines, and results.
• Wrote user guides and trained documentation team on software applications.

Montreal, Quebec, CA

• Boosted company’s online presence and brand through blogging, social media integration and SEO techniques.
• Designed a 12-week bloggers training academy program, complete with marketing and branding components.
• Increased brand exposure and online traffic by 25% through various social media outlets.
• Managed team members and assisted in link building campaigns in coordination with client’s SEO goals.
• Redesigned client landing pages, implementing relevant keywords, strategizing ideal publishing dates and developing content calendars for publication; coordinated client link-building campaigns.
• Analyzed social media data and implemented marketing strategies, resulting in a 23% increased brand exposure.

Carlsbad, California, US

• Created and converted large, tri-lingual (English, French and Spanish) user manual documentation between systems using Adobe InDesign and Illustrator. Documented business processes and detailed requirements.
• Wrote technical materials, equipment manuals, appendices, SOP and maintenance instructions.
• Designed layout for manuals and guides; assisted in designing customized templates using Adobe software.
• Assisted SMEs in converting and upgrading product and training systems manuals and guides.
• Acted as liaison between engineers and technical writers to ensure correct user manual information.

2 Years - Accounting

Bachelor Of Science, Business Administration