• Manage accounting for the business via Quickbooks Online• Payroll Management• HR Management • Budget Management • Financial Reporting

• Established and managed organizational procedures and systems. • Managed Accounts Payables, Accounts Receivables and reconciled bank accounts via QuickBooks. • Ensured our team was exceeding customer expectations. • Created an online training tool that was used across various departments. • Staff management including hiring, developing, disciplinary action and termination of employees. • Ensured that the company ran with legality and conformity to established regulations.

• Identified operational weaknesses and helped improve or innovate new processes. • Managed 12 employees. Responsible for all aspects of performance management including hiring, monitoring, feedback, appraisals and disciplinary action. • Customer satisfaction management involving billing, patient experience, etc. • Reduced operating budget expense 15% by evaluating trends and needs.• Developed, evaluated and implemented performance metrics for functions supervised.

Used Equipment Manager 2007-2009• Managed customer relations and made regular visits to customers to follow up on service received. Identified service/product issues and implemented solutions. • Responsible for meeting/exceeding $5,000,000 in annual sales.• Effectively controlled costs and developed operating budgets. Full P&L responsibility.• Reduced over-aged inventory from 23% to 12% of total inventory to exceed corporate goal of 15%.Corporate Credit Manager 2004-2007• Created and maintained effective accounts receivable and cash flow monitoring systems.• Coached, motivated and managed A/R Specialists to collect receivables in a timely manner.• Addressed customer disputes to ensure a win-win solution for all involved parties. • Audited company’s monthly $8,000,000 in sales to ensure days’ turn was within corporate goal, therefore increasing cash flow.• Increased monthly collection rate from 62% to 78% by performing in-depth analysis. Corporate Purchasing Manager 2003-2004• Analyzed costs and negotiated purchasing contracts to remain under budget. • Forecasted need and procured products. • Established company policies to create consistencies and efficiencies in purchasing which resulted in cost savings. • Developed new hire training for managers.

• Managed three supervisors and 40 customer service representatives handling inbound calls, emails and chat requests. Responsible for all aspects of performance management including hiring, monitoring, feedback, appraisals and disciplinary action. • Developed new hire training involving multiple departments and managers. • Reduced turnover from 20% to 8% by holding monthly meetings with associates, fostering open communication and providing positive feedback.• Raised quality scores 5% through a combination of call monitoring, side by side assessments, root cause analysis and regular coaching.• Increased CSR availability and productivity 15% through an educational campaign, daily posting of performance against established KPI’s and recognition of achievement.• Served as Project Team Manager to launch new call center in Regina, SK, Canada.

Analyzed and purchased inventory needs required for lean manufacturing. Designed guidelines to prevent a high inventory balance. Administered and tracked QS-9000 customer surveys to ensure QS-9000 compliance. Negotiated purchasing contracts with vendors to ensure quality customer service and fair pricing. Effective planning allowed for maintaining adequate levels of inventoryDeveloped strong relationships with vendors which fostered open and honest communication