Brianna Dornisch Email & Phone Number

Conway, Nh, Us

Conway, Nh, Us

Remote

Communicating directly with customers to form strong relationships and to curate customized shopping carts for purchase. Driving customer engagement and sales in the outdoor spectrum. Remaining educated on products, equipment, and technology to provide the best possible experience for clients. Publishing written content to drive website traffic and improve SEO. Communicating directly with leaders and brands in the outdoor spectrum to maintain up-to-date content

New Hampshire, United States

Manage a 25-person staff, providing leadership, guidance, and support to ensure smooth daily operations. Oversee property maintenance, including housekeeping and groundskeeping for 105 accommodations on 60 acres with lakefront access- ensuring cleanliness, safety, and aesthetics.Plan and execute a diverse range of activities and events suitable for guests of all ages, enhancing the client experience. Engage in community outreach activities to foster positive relationships within the local… Show more Manage a 25-person staff, providing leadership, guidance, and support to ensure smooth daily operations. Oversee property maintenance, including housekeeping and groundskeeping for 105 accommodations on 60 acres with lakefront access- ensuring cleanliness, safety, and aesthetics.Plan and execute a diverse range of activities and events suitable for guests of all ages, enhancing the client experience. Engage in community outreach activities to foster positive relationships within the local area and promote the brand. Provide exceptional guest services by promptly addressing inquiries and concerns, ensuring a memorable guest experience. Handle various administrative responsibilities, including budget management, financial reporting, record keeping, staff scheduling, and human resources. Show less

Creating and executing system processes for client accounts, billing, marketing, CRM, etc. Designing and running reports for daily, weekly, monthly revenues. Creating processes to increase client retention. Writing and supervising the implementation of S.O.P.s company-wide. Managing all client accounts and all employee goals and responsibilities. Managing the upkeep of the facility. Providing programming and one-on-one coaching while tracking the process of my own clients.

Missoula, Montana, United States

Oversaw both day-to-day and big picture operations within the Guest Services department at a 300-guest capacity, four-star resort. Managed 50+ employees and a fleet of 150+ vehicles, while coordinating logistics with both guests and travel agents. Built and implemented training programs for long-term growth and process improvement. Liaised with managers and directors of all other departments to create and provide remarkable guest experiences. Handled and reconciled guest complaints. Maintained… Show more Oversaw both day-to-day and big picture operations within the Guest Services department at a 300-guest capacity, four-star resort. Managed 50+ employees and a fleet of 150+ vehicles, while coordinating logistics with both guests and travel agents. Built and implemented training programs for long-term growth and process improvement. Liaised with managers and directors of all other departments to create and provide remarkable guest experiences. Handled and reconciled guest complaints. Maintained a high level of integrity and professionalism in a high-profile guest-facing role. Show less

Killington, Vermont, United States

Led multiple tours a week varying in mileage and difficulty through which we explored the wilderness of Vermont. Solely responsible for the safety and well-being of guests. Shifts and schedule were self-coordinated based on guest need. Managed my own time, gear, facilities, and all transactions.

Colorado Springs, Colorado Area

Provided the most up to date knowledge and expertise on all aspects of local public lands, as well as outdoor equipment. Assisted with the training of new hires, store merchandising, and inventory management and analysis. Facilitated community outreach seminars and trainings. Worked remotely to update our website and oversee our online store platform. Aided in social media and design. Acted as in integral part in event coordination, community & customer education, and advertisements.

Bailey, Colorado, United States

Maintained and upheld the campground, lake, surrounding areas, and the natural resources within them. Regularly patrolled the property to ensure rules and regulations of staff and guests. Acted as a key component in customer relations. Oversaw design and construction of a multitude of projects to update the property’s aesthetic and accessibility. Aided in creation and implementation of new rental programs, educational initiatives, and facility-wide activity scheduling. Participated in the fire… Show more Maintained and upheld the campground, lake, surrounding areas, and the natural resources within them. Regularly patrolled the property to ensure rules and regulations of staff and guests. Acted as a key component in customer relations. Oversaw design and construction of a multitude of projects to update the property’s aesthetic and accessibility. Aided in creation and implementation of new rental programs, educational initiatives, and facility-wide activity scheduling. Participated in the fire mitigation and forest diversification program, which consisted of operating and maintaining chainsaws and heavy machinery. Show less

Colorado Springs, Colorado Area

Assisted with instruction in courses offered through the Outdoor Leadership program- that of which included rock climbing, rappelling, mountaineering, etc. Ensured safety protocols were maintained throughout the class period. Educated students on multiple outdoor disciplines, answered questions, and supervised practice of skills.

Outdoor Leadership And Recreation Technology

Journalism

Education record