Brie S. Email & Phone Number

Sarasota, Florida, United States

• Answers a high volume of complex inbound emails in a fast-paced environment, while delivering quality service and creating a positive partner experience. • Applies critical thinking and active listening skills to effectively diagnose clients' needs and to determine key details to document in Salesforce CRM. • Communicates policies and processes and provides information in response to partner inquiries.• Utilizes multiple systems to research, troubleshoot and provide issue resolution while collaborating with multiple departments such as Marketing,Customer Service, and other operational support teams.• Develops and maintains strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.

Sarasota, Florida, United States

o Experienced with social media and communications platforms.o Participated in ongoing training to enhance own job skills and knowledge.o Committed to delivering excellent customer service while working in a fast-paced environment.o Responded quickly to meet customer needs and resolve problems.

Sarasota, Florida, United States

o Aiding international shoppers in placing orders on US websites via eBizo Providing timely updates from DHL and FedEx.o MyUS Shopping order statuses and item inquiries for export regulationso Conducting Problem package analysis for unclaimed and export declined commodities.o Ensured compliance with applicable laws related to e-commerce operations.o Developed creative solutions to resolve customer complaints quickly and efficiently.o Implemented best practices in order processing procedures for increased efficiency.