As the Head of Service at Naked Wines, I am accountable and responsible for managing the largest department within the organisation, which comprises 25-30 individuals. These teams are responsible for delivering a multitude of different services for the business. Everything from a high-performing Wine Advisor team of 7, which generates approximately $4m in annual revenue, to a best-in-class Customer Happiness team of 20, delivering exceptional customer service with an average annual 5-star feedback rating of over 92%. The newest addition to my role is incepting and launching B2B sales channel, for our traditionally B2C-only business... I am also involved with and contribute to the recruitment of new/existing roles across the whole organisation. This includes interviewing, exit-interviewing, and more broadly onboarding and off-boarding for the entire organisation.When it comes to managing my teams, I don't just oversee the day-to-day operations of the department, I also lead the development and progression of their careers at Naked. As this department is very much the engine room of the business, there are always many opportunities for my team to show off their skills, which can be matched to both business and personal aspirations. This in turn not only results in their personal progression but also grows the business and most importantly, with the right culture.

As a Training & Development Manager at Naked Wines, my role encompassed two main responsibilities:Firstly in driving organisational growth and employee excellence. I showcased my expertise by preparing persuasive proposals that outlined tailored developmental solutions for internal staff across all business units. By identifying areas for improvement and designing impactful training programs, I empowered employees to enhance their skills and knowledge effectively.Additionally, I was responsible for delivering comprehensive training sessions in wine education, sales, customer service, and systems & processes. Through my contributions, I fostered a culture-first way of continuous learning and development. This equipped individuals with the necessary tools to succeed in their roles and contribute to the overall success of the organisation.My ultimate goal in this role was to not just upskill team members but to assist and develop them in achieving promotion, with their great work being recognized as a result.

As a results-driven Sales Manager at Naked Wines, I led and motivated a high-performing team of 10 sales professionals for a period of 2 years. By implementing strategic initiatives, I consistently exceeded sales and revenue targets on a monthly basis, significantly contributing to the bottom-line of the business. Through my proactive leadership, I facilitated daily sales huddles, fostering a collaborative and motivated environment that propelled the team's performance. Additionally, I conducted comprehensive training sessions, equipping the team with the necessary knowledge and expertise in both wine and sales. With a keen eye for forecasting and reporting, I ensured accurate sales projections and provided actionable insights to drive informed decision-making. My proven track record of driving sales growth, coupled with my exceptional leadership abilities, make me a valuable asset to any organisation seeking to optimize sales performance and achieve sustainable success.

As a dedicated Team Leader at Naked Wines, I successfully supported and guided a high-performing sales team of 6 individuals. With a focus on individual and team success, I consistently over-delivered on my own sales targets, whilst driving overall revenue growth from the team. I also played a key role in assisting with onboarding new team members, ensuring a seamless transition, and maximizing their potential. Through my comprehensive sales training initiatives, I equipped the team with the necessary skills and knowledge to excel in their roles, ultimately contributing to their professional development and the overall success of the organisation.

I started my journey at Naked Wines as a wine advisor, not actually knowing a thing about wine. Determined to succeed, I immersed myself in the world of oenology, eagerly absorbing knowledge (tasting A LOT of wine) and honing my sales skills. Through sheer dedication and a relentless pursuit of excellence, I not only grasped the nuances of wine but also exceeded my daily sales targets across various campaigns. My consistent achievements caught the attention of the company's leadership, and within just 12 months, I was rewarded with a promotion to the role of Team Leader. This recognition not only validated my hard work but also showcased my ability to inspire and guide others toward achieving exceptional results. With that newfound passion for both wine and sales, I continued my journey at Naked Wines, driving growth, and fostering a culture of success.

As a Sales Manager for Harvey Norman Computers, I embraced the exciting challenge of leading a high-performing team in a dynamic retail environment. With a deep understanding of the ever-evolving tech industry, I empowered my team to deliver exceptional customer experiences and achieve outstanding sales results. By setting clear goals and providing ongoing coaching and support, I fostered a culture of excellence and continuous improvement. Additionally, I thrive on building strong relationships with customers, understanding their needs, and offering tailored solutions to meet their technology requirements. Through strategic planning, effective team management, and a passion for delivering results, I drove the success of the computer department at Harvey Norman Moss Vale.

A small business venture offering the installation of IT hardware and software, networking, home theatre systems, IT peripherals, and support.

As a Harvey Norman Salesperson in the computer department, I specialised in selling and supporting hardware and software systems and peripherals. Harvey Norman was the first employer to offer me structured and foundational customer service and sales skills. Their commission and incentive structure rewarded the provision of top-notch customer service and expert product knowledge. With a personal passion for technology and a deep understanding of computer systems, I consistently performed at a high level, exceeding weekly sales targets and therefore earnings. My ability to understand customers' needs, offer tailored solutions, and provide exceptional guidance has led to a strong track record of customer satisfaction and repeat business. With a commitment to staying updated on the latest advancements in the industry, I ensured that customers always received the best recommendations to find the perfect products to meet their computing needs.

As a freelance Camera Assistant for Channel 7, I have the privilege of being part of a dynamic media environment, working alongside talented camera operators and production crews. I brought my technical expertise and prior experience from the film industry where I worked as a Best Boy (assistant Gapher/Film Lighting professional) to ensure smooth and efficient operations on set. From setting up equipment to assisting with shots and maintaining equipment functionality, I played a crucial role in capturing high-quality footage for various productions, such as Saturday Disney and Home and Away. With a keen eye for composition and a strong understanding of camera technology, I was able to contribute to the overall success of each project.

As a freelance Best Boy, I thrived in the fast-paced and collaborative world of film production. Working closely with the Gaffer and the camera team, developing my technical skills and organisational prowess to ensure a smooth operation on set. From managing and assembling lighting equipment and power distribution to assisting with camera setups and rigging, I played a vital role in creating the perfect visual atmosphere for each scene for the Gaffer and DOP. With a keen eye for detail and a deep understanding of film production workflows, I learned the ins and outs of the efficient execution of lighting plans and camera setups, ensuring that the director's vision was brought to life.