My responsibilities include creating and implementing impactful social media strategies including influencer management, driving wholesale sales growth, managing Shopify platform efficiently, and representing Jenna Bee at trade shows to create new connections and expand our reach. Additionally, I ensure exceptional customer service by addressing inquiries and concerns, nurturing relationships, and providing tailored solutions. I also curate engaging content across various platforms (Instagram, Facebook, Tiktok) to foster connections with our audience and amplify Jenna Bee's brand presence online.

BusRight is modernizing our nation's largest mass transit system, school buses. As BusRight's Customer Experience Manager, I served as the dedicated "Concierge" for school transportation leaders, managing seamless onboarding for multiple school districts. Through proactive relationship-building, I provided expert support and troubleshooting across various channels, ensuring a smooth user experience. Collaborating with internal teams, I developed tailored customer solutions based on user feedback, contributing to ongoing platform improvements aligning with customer needs.

I was responsible for building, leading, and executing the entire customer (School Leaders and Teachers K-12) journey post-sale. This included onboarding sessions, ongoing training, support, events and retention efforts to ensure customer success and satisfaction. I took pride in building processes that streamlined these efforts while also maintaining a human touch as we built to scale.Utilizing data-driven insights and customer feedback, I worked to inform our product and improve the overall customer experience. It was my responsibility to lead customer experience projects from conception to implementation, ensuring they were delivered on-time and within budget. By keeping the customer at the forefront of every decision, I successfully implemented initiatives that resulted in increased customer satisfaction and loyalty.Collaborating closely with the sales team, I worked to identify pain points and inefficiencies in the handoff process, and then implemented solutions to ensure a seamless and positive transition for the customer. My ability to build cross-functional relationships and communicate effectively with stakeholders was critical in achieving these goals.Lastly, by managing the Learning Management System (LMS), including user management and reporting, I helped our customers make the most of our platform and achieve their goals. By streamlining the learning process and making it user-friendly, we saw a significant increase in customer engagement and retention.

As a Program Manager at Section4, I managed the delivery and operations of the company’s business education product. I closely partnered with product, creative, and community stakeholders to design and operationalize components of the program. This included building and executing on core elements of the program, such as crafting customer communications and creating an internal project plan. Then, reporting out to the leadership team with program feedback and outcomes that drive recommendations and improvements.

Managed the entire virtual community and platforms for 1,000+ students (sprinters) at a time. This included building thoughtful community engagement by cultivating a safe place for members to share ideas, ask questions, and felt heard. Community interaction was a key factor in delivering high NPS scores. As a result, I tracked and measured key engagements to determine what yielded the best community response and built processes to continue to add value to the community. A large part of this role was observing behavior and listening to students’ needs to identify opportunities for a streamlined experience. I would then identify the most compelling ideas and stories from the student community and strategize how to amplify these to advance student learning outcomes and grow the Section4 brand. In addition, I facilitated and planned live events like onboarding calls, networking sessions, group discussions, and moderated live lectures with professors and practitioners. Some of my favorite events being with the likes of Scott Galloway, April Dunford, Mohanbir Sawhney and Adam Alter. Side note: through managing the community for an education company, I have also had the opportunity to learn from some of the world’s best thought leaders on topics such as: Branding, Building Platforms, Product Positioning and Product Strategy. Something I have really enjoyed as a continuous learner!

As Regional Community Lead I worked with partners in the Northwest region to support lululemon's global brand. Assessing current and future market trends on the ground through experiences created by stores. Supporting 10 stores in Washington with their community strategies and managing key relationships with lululemon ambassador team. In addition, I led virtual training calls for newly hired employees across North America. Working in partnership with the virtual retail training manager to develop and grow lululemon's virtual employee training program.

Collaborated with area partners to create and implement community strategies that are grounded in relationships, experiences, and storytelling. Executed community events to build brand awareness in area. Lead new hire experience end-to-end including hosting interviews, onboarding, education on compensation and benefits, and exit interviews. Created systems and processes to improve onboarding based on new hire feedback and changing goals.

Seasonal: Brought the fun by organizing, promoting, and developing activities related to the spa, health club, and beach activities center. Lead and trained activity center team. Assisted with producing a calendar of events for the next season, while ensuring to stay within budget expectations. Prepared newsletters, calendars, website marketing materials to distribute to resort guests and health club members.

Worked with founder, Jenna to build her brand and tell the unique stories of her handmade one-of-a-kind creations. Created content for social media channels including Facebook, Instagram, and Pinterest, gaining 3000 plus potential new customers. Oversaw photoshoots, model management and brand communication.

Seasonal: Helped ensure everything on our customers Wedding Day was perfection. Served as a point of contact with vendors and clients; communicating the itinerary to meet strict timelines. Assisted in streamlining event production from set-up to teardown. Attended venue selection walkthroughs, understanding key factors involved in the venue decision making process.

Holiday Event Specific: Developed attendee-facing promotional materials for print and digital mediums for the 40th annual holiday parade. Worked with volunteers, local authorities, businesses, and completed day of tasks for a smooth event.

Served as support staff at water sport industry events and coordinated attendee activities.