Brien Smith Email & Phone Number

Colorado Springs, Co, Us

Colorado, United States

• Coordinate transition progress for new business implementation at Cushman & Wakefield.• Ensure smooth advancement of services through transitions & transformation.• Implement strategic plans to optimize processes and drive transition efficiency.• Collaborate with cross-functional teams to achieve successful transition of services to Cushman and Wakefield.

Colorado Springs, Colorado, United States

- Collaborate with multi-functional program teams to ensure contract obligations are met through successful integrations of services, assets, and talent with minimal disruption to client operations.- Plan, schedule, coordinate, and lead transition project activities with cross-functional business lines.- Facilitate effective internal and client-facing meetings to achieve desired business results while cultivating transparent communication regarding project risks, issues and decision needs.- Manage transition project plans, timelines and budgets.- Monitor deliverables of project team members to provide performance feedback.- Implement and lead change management resources to successfully navigate clients and employees from their current state to the desired state while minimizing disruption.- Reduce resistance to change by developing effective communication plans and tracking employee training programs.- Provide expert guidance on change management best practices contributing to a positive organizational culture.- Cultivate strong relationships with stakeholders to gain buy-in for proposed changes and foster collaboration.

Colorado Springs, Colorado

- Managed daily hospitality operations to ensure smooth functioning event facilities with high-quality service delivery.- Trained new employees on proper protocols and customer service standards.- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.- Optimized staffing schedules based on expected game-day/event attendance, maximizing productivity without compromising service quality.- Promoted a positive work environment fostering teamwork among employees across all departments.- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.- Fulfilled contractual obligations and managed administrative logistics of events planning, booking and promotions.- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.- Attended industry conferences to promote services and build relationships with prospective vendors.- Enhanced event experiences by meticulously planning and executing high-profile corporate gatherings.- Developed customized sales proposals tailored to client needs, resulting in higher conversion rates and satisfied customers.- Ensured event compliance with all regulatory requirements pertaining to health, safety, and risk management.- Managed hospitality spaces, labor and catering efforts of internal and external partners.