Brien Schiappa-Dunn Email & Phone Number

Sterling, Va, Us

Washington, District Of Columbia, United States

● Grass-roots development of current 2000+ client base via networking, building and nurturing personal relationships, soliciting referrals and providing high-touch exemplary customer service● Onboard, train and coach growing team of 8+ stylists ● Achieve average personal sales of $100K annually on part-time basis alongside full-time position.● Manage multi-channel marketing of products and services via social media and personal communications● Leverage interpersonal skills to provide personalized shopping experiences to new and returning clients● Focus on strategic wardrobe creation; fit, lifestyle and personal style to maximize cost per wear & client satisfaction● Member of Strategic Task Force supporting leadership in rollout of new initiatives by generating buy-in from sales teams, gathering feedback from sales force and making recommendations for improvements to incentive programs and back office systems, and proposing content and functional changes to knowledge repository and training and coaching sites/programs.

Reston, Virginia, United States

I successfully designed and implemented a customer self-service site and internal staff knowledge repository, and authored 600+ assets by quickly developing collaborative relationships with key stakeholders and SMEs from across the organization. I continually monitored roadmaps to proactively determine related resource needs for a rapidly changing product portfolio to support effectiveness of multiple business units. In FY23, I led a successful redesign of our Learning Solutions support portal, resulting in a 15% reduction in direct call support cases and a remarkable 7-fold increase in customer engagement while reducing overall ticket volume. The redesign included improving the topic catalog, optimizing frequently used articles, and aligning knowledge content with product verticals, supported by automated article categorization. We also enhanced support agent efficiency by restructuring processes, reducing first response times, improving first contact resolution rates, and decreasing average ticket handling times. Additionally, I coordinated the design of new digital assets for brand consistency across Salesforce communities.I assembled and led a team of Subject Matter Experts (SMEs) and empowered them to author salient knowledge articles, streamlined the publication approval process, and reduced time to publish.Taking a data-driven approach, I proactively identified gaps in analysis and reporting, established KPIs for knowledge and community enhancements, and created metrics and dashboards to continually assess knowledge article effectiveness. In FY19, I initiated the System Status Center site and External Messaging Campaign, improving communication on system health. Lastly, in FY23, I conducted a technical analysis for the transfer of knowledge assets from Salesforce Classic to Lightning.These initiatives collectively elevated knowledge management, support efficiency, and the overall user experience.

Sterling, Va

Co-created and implemented curricula for cooking classes aimed at elementary school aged students, emphasizing teaching real cooking skills, using fresh, whole foods, making nutritious choices, and using proper food safety practices; design and implement art projects as part of coursework with emphasis on functional food related items and beautiful presentation; instruct up to 30 children weekly in 75 minute classes; published cookbooks for each session; created marketing emails and flyers; managed mailing lists, registration records and payments

Potomac Falls, Va

Created and implemented curricula for multiple 8 week courses in art and cooking for elementary school students; managed expense budgets • Supervised attendance of instructors and students for After School Activities Program

Fairfax, Va

• Supervised maintenance, storage, and restoration of over 3,000 artworks valued at a total of $25 million; developed and implemented regular maintenance program for public sculptures; designed and directed installation of artworks for public spaces; advised business units and individual employees on art selections upon request; worked with migration teams to coordinate movement of artwork related to group relocations, ensured optimal storage conditions in on-site art gallery and storage areas • Conducted annual physical inventory of entire collection and monthly inventory of all high-value artworks; arranged sales, donations and acquisitions; obtained necessary approvals for all transactions and tracked details of all transactions; facilitated loans; communicated fixed asset ledger adjustments to corporate accounting department on a quarterly basis; prepared departmental budget; tracked departmental accounting on monthly reports submitted to Department Manager; developed and implemented art inventory control guidelines; advised business units on compliance with facility’s art display guidelines; maintained inventory database and digital image database • Coordinated ground transportation requirements for top-level executives (over 1,000 transportation jobs annually); maintained daily computer scheduling system for executive needs via daily communications with administrative assistants; delegated jobs to chauffeurs and outsource vendors; ensured chauffeur and vehicle compliance with safety and security requirements (including facilitating necessary training courses); managed on-site carwash operation and vehicle maintenance program; prepared invoices for all transportation-related vendors; prepared transportation budget; charged back services to client base; approved expense and overtime reports; coordinated purchase and disposal of company vehicles; provided administrative support to Business Process Financial Team

Bachelor Of Arts - Ba, Music Performance, General

Activities and Societies: William and Mary Choir, Muscarelle Players, Sinfonicron Light Opera Company (conductor), Delta Omicron Music.

Master Of Arts - Ma, Art History And Museum Studies, High Honors