Brigadier General (Retired) Norm West Email & Phone Number

Falls Church, Virginia, United States

Synchronized and managed all DHA-wide tasking and coordinating actions which ensured the Agency's ability to exercise authority, direction, and control of the Military Health System. The Defense Health Agency is the Combat Support Agency providing support to Combatant Commanders, and enabling the Air Force, Army, Navy, and Marine Corps medical services to provide a medically ready force and ready medical force. The capabilities presented to the Joint Staff and Combatant Commanders are agile and scalable throughout the continuum of indirect competition, crisis, and direct competition to include conflict. Chief of the Staff for the premier healthcare delivery system supporting a staff of 128,971 military and civilians operating 978 networked and collaborative inpatient hospitals, medical centers, and medical / dental / veterinary clinics around the world. In addition to the ten joint Enterprise Support Activities supporting an integrated health delivery system, managed and administered the TRICARE Health Program providing worldwide medical, dental and pharmacy programs to more than 9.6 million uniformed service members, retirees, and their families. Finally, he was the Department of Defense's senior leader for Operational Medicine Information Technology and the $5 billion Electronic Health Record, leading and deploying the system across thousands of locations to ensure unparalleled globally integrated, networked, and coordinated medical operations tethering battlefield trauma, evacuation, and U.S.-based definitive medical care.

Scott Afb, Illinois, United States

Responsible to the Air Mobility (AMC) Commander for wartime readiness of over 107 thousand active duty, Guard, Reserve and civilian personnel at over 100 operating locations worldwide. Serves as the Manpower and Equipment Force Packaging Responsible Agency for global en route care capabilities. Responsible for organizing, training, and equipping AMC medical forces for military deployment and $332M in medical War Reserve Materiel. Oversees and executes lifecycle management for a $329M Patient Movement Item program at seven locations worldwide. Delivers emergency management oversight and guidance to eleven military treatment facilities and two Aeromedical Evacuation Squadrons with $9.3M in medical Counter-Chemical, Biological, Radiological, Nuclear, and Explosive Response assets. Serves as USAF proponent and provides clinical oversight of the Aeromedical Evacuation System. General West also serves as the Chief, Biomedical Sciences Corps, U.S. Air Force, overseeing the professional force development and world-wide utilization for more than 2,400 officers in 17 healthcare specialties supporting 76 military treatment facilities and headquarters and major command organizations.

General West was the Commander of Task Force Medical - Afghanistan (TF MED-A) and the Commander of the 455th Expeditionary Medical Group at Craig Joint Theater Hospital, Bagram Airfield, Afghanistan. He led 873 medics at forty-nine medical hospitals and clinics throughout the Combined Joint Operating Area - Afghanistan. He exercised command and control of TF MED-A operations under his unified command, an integrated military force consisting of US Army, Navy, and Air Force, as well as Coalition partners from 14 nations. General West's leadership of TF MED-A provided forward resuscitation, damage control surgery, emergency trauma care and clinical support to thirty-one Forward Operating Bases, providing a combat operations safety net and protecting 48,600 U.S., NATO, and Coalition forces with a remarkable casualty survival rate of 97.9%. Nobody dies today...they live to fight another day!

Joint Base Andrews, Md

Principle staff advisor to the Commander, Air Force District of Washington (AFDW/CC) on all Health Service Support (HSS) issues and requirements. Responsible for formulating and executing medical policy and guidance for AFDW. Principal advisor to COMAFFOR during contingency operations on operational HSS employment and execution. Guided the execution of Air Force Medical Service (AFMS) health care policy in the National Capital Region (NCR) and advised AFDW/CC and senior AFDW leaders on strategic health care issues. AFMS representative to the NCR Enhanced Multi-Service Market.

Edwards Afb, Ca

Leads military and civilian medics in operating outpatient clinics and paramedic services supporting 7,500 beneficiaries and 12,500 personnel assigned to the Air Force Test Center, Air Force Research Laboratory Detachment 7, NASA's Armstrong Flight Research Center and 51 tenant units. He serves as the primary medical advisor to the installation commander, directs a $27 million budget and formulates plans, establishes policies and coordinates healthcare activities for the Edwards community.

Fort Lesley Mcnair

Senior level course of study in national security policy formulation and implementation to prepare officers for high level command and staff responsibilities. Focuses on national strategy and emphasizes a joint, multi-service perspective.

Eglin Afb, Fl

General West enabled the 96th Medical Group to achieve high reliability status with trust and outstanding patient-centered health care outcomes. The medical group was named the Air Force's Best Hospital in 2014. General West led a diverse medical group comprised of over 1,550 members from six squadrons and 35 flights in the delivery of 66 distinctive specialty care services to over 93,000 Department of Defense beneficiaries in the Air Force’s third largest catchment area. He coordinated a $153 million manpower, contract, direct budget resources program with 229,000 visits and 4,000 admissions annually. He oversaw staffing and safe operations of 24 medical buildings and $16 million in complex medical equipment. General West propelled the modernization and completion of a 145,000 square foot military construction and renovation project costing $68 million. He fostered a culture of excellence which permeated throughout the organization evidenced by the Department of Defense’s family medicine “Best Residency Training Site”, Air Force’s “Most Productive Surgical Throughput” in four specialties, and capturing the United States Air Force Surgeon General’s 2014 “Best Hospital” of the Year award. General West’s commitment to excellence drove world-wide medical care, leading Department of Defense Ebola strategies, and deploying 104 medics and elite surgical teams in support of combat operations and humanitarian crisis.

Kirtland Afb, Nm

Ensured the combat readiness of all assigned units in the HQ Air Force Safety Center. Corrected problems that affected the productivity, mission accomplishment, and morale of assigned personnel. Formulated, planned, and established guidance and direction for administration, operation, training, employment, maintenance, supply, and safety of Inspector General (IG) programs, resources, and activities supporting inspection programs. Assessed readiness, discipline, efficiency, and economy of assigned Air Force units and reported findings to the Air Force Chief of Safety and higher headquarters. Conducted readiness exercise and evaluation activities. Provided the AF/SE with an independent assessment of all HQ AFSEC programs. Managed and administered the Commander’s Inspection Program to improve effectiveness, compliance, readiness, discipline and surety while allowing the AF/SE the ability to assess the unique mission sets in reference to Designed Operational Capabilities (DOC) statements, Mission Essential Task List (METL) and Universal Joint Task Lists (UJTL), mission directives, and unit type code (UTC) and other authoritative tasking documents. Reduced the risk of undetected non-compliance.

Kirtland Afb, Nm

Commanded the Investigations Branch Chief at the Air Force Safety Center. Evaluates Message of Final Evaluations (MOFE) and substantiated “actionable” Air Force-level mishap recommendations. The branch includes operations, logistics, support, medicine, physiology, psychology and behavioral science experts, all focused on the single most prevalent risk in mishaps: the human. The branch supports the Aviation, Ground, Weapons and Space Safety Divisions by investigating, assessing and analyzing data to identify hazards and provide empirically based policy recommendations and mitigation strategies. It participates in on-going development of the Department of Defense Human Factors Analysis and Classification System (DoD HFACS) and performs quality control for HFACS coding in Class A and B mishaps for all disciplines. The branch also ensures operational relevance through the development and administration of a suite of safety culture and organizational performance surveys (Air Force Combined Mishap Reporting System, AFCMRS) and provides expertise for on-site Organization Safety Assessments (OSA) yielding immediate feedback to commanders on the safety culture of their units.

Yokota Air Base, Japan

Commanded two Air Force squadrons concurrently; the 374th Aerospace Medicine Squadron and 374th Medical Operations Squadron, Yokota Air Base, Japan. Responsible for 16 clinics with 20 medical specialty areas, providing care for over 75,000 healthcare visits annually. In addition to squadron command responsibilities, led 84 specialized warriors from five Air Force squadrons and Army's 71st Chemical Company, creating and sustaining the first nuclear emergency response task force as a consequence of the deadly earthquake, tsunami, and nuclear catastrophe in Japan. Built Operation TOMODACHI strategy and long-term nuclear response capabilities sustaining over 320,000 tsunami survivors through the airlift 2.3 million tons relief and 23,000 hours of nuclear detection/decontamination missions.

Kadena Air Base, Okinawa, Japan

Key advisor to Wing Commander and Vice Wing Commander; converted ideas, policies, and programs into reality for Combat Air Force’s largest, most complex wing. Acted on the Wing Commander’s behalf; executing policy while managing resources to ensure air base operations for 81 aircraft and over $6 billion in assets. Provided Pacific Air Forces Aerospace Physiology and Air Force Biomedical Sciences Corps guidance, planning, and oversight; ensured Pacific Command High Altitude Airdrop Mission Support (HAAMS) combat readiness. Directly led 17 Wing Staff Agencies with a $510K budget to execute the Wing Commander’s intent for five Groups and 26 tenant organizations comprised of over 7500 personnel.

18Th Wing, Kadena Air Base, Okinawa, Japan

Deputy Squadron Commander for the Pacific Air Force’s largest Aerospace Medicine Squadron in the Air Force’s largest combat wing and Air Force’s largest Special Operations Group; led seven flights with 116 members, orchestrating $8.5M is squadron assets. Led Pacific Air Force’s only aerospace physiology training flight, primary emergency hyperbaric treatment facility, and Pacific Command’s covert High Altitude Airdrop Mission Support (HAAMS) operations encompassing 43 countries and 105M square miles. Oversaw seven Wing Commander’s Flight Safety Human Performance Programs across seven wings and 20 squadrons comprised of over 400 operational aircraft and 55,000 flyers and warfighters. Responsible for squadron’s $1.5M war readiness assets. Additional duties included Headquarters Pacific Air Forces Command Surgeon’s Aerospace Physiology Consultant, Pacific Air Forces High Altitude Airdrop Director, Wing Senior Biomedical Sciences Corps Advisor, Chairs Pandemic Influenza Surveillance Working Group, and Medical Group Exercise Evaluation Team Chief.

Maxwell Afb, Al

Prepared military warriors to lead Air, Space and Cyberspace Forces in Joint and Combined Operations. Specialization in mobility operations. Provided advanced training for field grade officers of all services, international officers, and US civilians to assume positions of higher responsibility within the military and other government arenas. Geared toward teaching the skills necessary for air and space operations in support of a joint campaign as well as leadership and command.

Fairchild Afb, Wa

Commanded two Military Treatment Facility (MTF) flights; Air Mobility Command's largest Aerospace Physiology Training Flight (APTF) and Health and Wellness Center (HAWC). Led five field grade officers/company grade officers and 18 enlisted and civilian personnel. Concurrently provided aerospace physiology training for over 2,100 Department of Defense and allied country nation’s aircrew and parachutists annually while managing the installation’s health promotion programs serving over 4,100 active duty, Guard, Reserve and over 24,000 beneficiaries. Directed all operations for $2.5M in facilities, training devices and equipment. Managed over $105K for unit operations budgets. Led the Northwest Region’s High Altitude Airdrop Mission program. Assistant Senior Biomedical Sciences Corps Advisor and Co-chair for the Integrated Delivery System which identifies community outreach programs.

Royal Air Force Centre Of Aviation Medicine, Raf Henlow, Uk

Exchange Officer for United Kingdom flight test/evaluation and ground-based tests to fully integrate aircrew protective equipment into Ministry of Defence (MoD) aircraft including the Eurofighter and Joint Strike Fighter. Supervised 19 Royal Air Force (RAF) Survival Equipment Fitters, managing $4M in physiological training devices. Directed Aircrew Equipment Assemblies fitting, special fit clothing and helmets and integration tests for entire RAF. Managed ground-based pilot motion sickness desensitization training, research programs and field tests for MoD aircrew performance and force protection issues. Human performance consultant for parachute test jump programs.

Brooks Afb, Tx

Directed USAF entry-level Aerospace Physiology Officer training programs. Supervised 59 USAF-rated, Biomedical Sciences Corps, US Army, and international officers annually. Orchestrated academic and administration services for education programs that utilized over 55 USAFSAM, DoD, and NASA professionals. Prepared and instructed physiology and human performance academics to over 2,800 aircrew and medical professionals in 21 distinct initial and advanced courses annually, using $6M in physiological training devices. Senior academic instructor and program manager for physiology and aircraft mishap investigation programs for 3-year Aerospace Medicine Residency program. Commanded USAFSAM static and freefall parachute programs and Air Force Flight Test Center Test Parachute Program support and AF Standardization/Evaluation programs. Human Factors consultant to AF Aviation Safety Investigation Boards (SIBs).

Prince Sultan Air Base, Kingdom Of Saudi Arabia

Worksite analysis and observed flying and support squadron operations for human performance issues. Integrated performance enhancement issues into flight and ground safety programs. Medical representative to Survivor Recovery Center, Disaster Control Group, Wing Safety, and Anti-Terrorism Monitor.

Office Of The Air Force Surgeon General, Bolling Afb, Dc

Authored and directed formal coordination of Air Staff projects for the USAF Surgeon General. Wrote and directed critical changes to four AF Instructions, Armed Forces Pest Management Board revisions to the DoD Repellent Program, and expert on multi-national Boznia-Hertzgovenia demining operations. Coordinated USAF certification of foreign country aerospace physiology training programs. Human factors and preventive medicine expert. Uniformed Services University of the Health Sciences (USUHS) Medical School human performance consultant and academic instructor for neurophysiology, spatial disorientation, and vestibular system courses.

Wright Patterson Afb, Oh

Commanded aerospace physiology training for aircrew, managers, and medical professionals on the physiologic effect of high speed invasion of space. Associate Professor and Chief Instructor for Wright State University School of Medicine, Aerospace Residence Program. Managed $2M facility and $185,000 operating budget, in addition to the only production facility for custom aviation oxygen masks in the DoD and NATO. Supervised 18 technicians on safe operations of hypobaric chamber and spatial disorientation trainers.

Master Of Science, Scientific Bases For Human Performance

Master Of Public Health (Mph), Epidemiology And Biostatistics Specialization

Master Of Science, National Strategic Studies (Weapons Of Mass Destruction Concentration)

Master Of Military Operational Art And Science

Bachelor Of Science, Sport Physiology