Brigette Macarayan Email & Phone Number

Tokyo, Japan

Teach one-on-one classes in English at the beginner, intermediate, and advanced levels, including conversation, grammar, pronunciation, news articles, and other topics, to Japanese, Korean, Chinese, and Thai students.Advise, and provide constructive feedback to students to enhance proficiency

Pasig, National Capital Region, Philippines

Responded to incoming calls from customers seeking assistance, support, or information about products,services, or account inquiries, while maintaining regulatory compliance and protecting confidentiality and data.Processed customer orders, requests for delivery status and information, service cancellations or changes, and other transactions accurately and efficiently.Assisted customers by addressing their concerns in a timely and professional manner, striving for first-call resolution, and ensuring high levels of customer satisfaction.Documented customer interactions accurately, including inquiries, complaints, resolutions, and any follow-up actions required, using the company's CRM system.

I am an Amazon listing optimizer and keyword researcher. In this current position, I use Helium 10 to regularly improve each product listing in the catalog by analyzing each keyword and to optimize product listings by conducting in-depth keyword research. Finding High Search Volume + Relevant Keywords via Competitor Research, Organic and Paid Results. I also submitted a monthly report on Keyword Research for each product in the Catalog, complete with evaluation and recommendations, using the Brand Analytics tool to gain insights into the product's performance, customer search behavior, and competitors.