Selling and advising on medical and financial needs for Seniors.

PROFESSIONAL EXPERIENCE:Western Funding Incorporated (2010-Present)National Collateral Custodial Operation Manager, USA 2010- Present• Organize and centralize all titles and collateral worth 80 million dollars in assets • Manage training, development, schedules, time cards, & personal issues with four employees within my Department. • Attend a monthly post mortem meeting where I present to my department heads all accounts that have been charged off and have not been collected. • Present eight accounts in varying degrees in order to come up with resolutions or ideas to help improve the company.MANAGEMENT QUALIFICATIONS:• Vetting & Auditing Closed Accounts• Auditing Refunds & Processing Closed Account • Sending Titles & Contracts for Paid Off Accounts • Processing Titles & Repossession Affidavits• Dealt with Credit Bureau Disputes • Imaged Incoming & Outgoing Documents • Verified Titles to Dealers & Insurance Companies • Audit New Accounts for Proper Documentation• Processed & Handled Auto Loans from Dealerships • Processed Incoming & Outgoing Mail for 7 Branches • Processed and Perfected 13 thousand accounts

Loss Prevention Role Model, Henderson, NV (2009-2010)My duties in Loss prevention at Ford credit were to maintain a delinquency and be responsible for a monthly budget of $80,000-$160,000.• Handled approximately 2000 vehicle loans, keeping them current during various stages of delinquency or would repossess the vehicle when needed.Account Maintenance Team Leader (2007-2009)During this time, I managed a team of 10-12 collection specialists. I audited and monitored calls through the Nice System. Based on these calls, I would coach and counsel my team members if and when needed.• Gave monthly scorecards and bi-annual reviews to all team members.Lost Prevention/Specialty Unit (2003-2007)Responsible for bankrupt, deceased, seized, impounds, and insurance claims.• Made sure accounts were current through proper legal channels, and abided by all third party privacy laws.Account Maintenance (2002-2003)Responsible for collecting accounts from one to thirty days over-due.• Ranked in the top ten every month in collections.