Joe Briggs Email & Phone Number

Phoenix, Arizona Area

Part of the Office of enterprise technology, ensure operational quality and effectiveness. Elicit, analyze, document and validate requirements are in line with business roadmap. Provide portfolio coordination for the county’s IT catalog.

Created and maintained access for Enterprise core systems ( Symitar, MeridianLink, Synergy and FIS)Monitored and remediated systems alerts using Solarwinds, Security Center and C3 alertsAdded users to Active directory group shares and security groupsAdministered OKTA client managed MFA access, created user acess groups, validated and created access roles using SWA and SAML, added new applications for SSOManaged and created user access to BOX file sharingManaged system installs, patches and upgradesProvided subject matter expertise during system change processesValidation of Windows system patchesWindows and LINUX systems administrationEnterprise change management and ITIL process workflow creation in ServiceNowControlled user level access within Enterprise applicationsMigrated systems from user based access to role based access groupsWorked with third party vendors to resolve issues on Cloud based solutionsValidation of account access and appropriate use through continual audit processproject managementSDLCRoot Cause Analysis

Onsite IT administration for Windows and MAC environment Network printing supportUser Move and Change administrationIT Hardware asset management Active Directory user and group managementEvent AV support (sound systems, Microphones, Projectors, conference phones)IT Hardware replacement, repair

Administered basic LAN/WAN network communications, telecom and operations, hardware and applications, Network printing supportManaged all IT assets for Apollo subsidiaries including overseas schools.Following ITIL framework created SLA and OLA metric standards, reporting using (SQL, MYSQL, Crystal Reports, MyBI) for Enterprise service deskManaged and deployed user data backup and restores ,operating system installs (Windows operating systems 2000,XP,8,8.1 and 10 MAC operating systems Snow Leopard through High Sierra) and troubleshooting hardware and application issues, lead in the efforts of desktop, laptop and mobile device imaging and deployment, asset manager, block Punch downs and VOIP cross connects Produced, maintained, and improved documentation on various internal processes, OS standards, and refresh cycle schedules.Classroom technology support (Crestron controls, Projectors, VCR/DVD )Coaching and training of less experienced administratorsPlanned and executed IT spending budget Active Directory users and computer managmenttelecom administration (digital and VOIP)Multisite support for IT incidents involving staff, faculty and student populationEvent management

Responsible for balancing General Ledger lines Worked on Fed line cash lettersMade corrections to Clearinghouse house accountsBank to bank teller adjustmentsATM research and adjustmentsAuto Finance dealer floor planningSecure record retentionLien and title releaseGeneral Ledger balancingaccount reconciliation Lockbox