Kenneth Briggs Email & Phone Number

Responsible for the Landing Gear Product Support DepartmentSet-up the Product Support Department from the ground-up due to move fromMontreal to Oakville. Comprising, four (4) technical writers, one (1) illustrator and one (1) planner and one (1) sales administrator with minimal disruption to operationsSet-up a Technical Publications Department in Bangalore, India, encompassing five (5) authors, one illustrator, and one (1) supervisor due to outsourcing initiatives by UTC

Member of Airframe Manufactures Working and Committee Groups; Multi-FunctionWorking Group (MFWG) and Industry Steering Committee (ISC)Assisted these groups in the development of landing gear maintenance programs through the MSG-3 process, resulting in reduced maintenance costs and increased product reliability

Developed Landing Gear Sampling Programs for the SD3-30, DHC-7, Fokker 100,Fokker 70, Bombardier CRJ-700 & 900, Bombardier Q400 and assisted with Airbus A380

Integral team member introducing new product to the market in terms of E.I.S. (EntryInto Service) for the Shorts SD3-30, deHavilland DHC-7, Fokker 100, Fokker 70, Airbus A380, Gulfstream GVII, Bombardier Q400, CRJ-700, CRJ-900 & CRJ-1000Attended various Technical and Operator Conference & Trade Shows

Key member with the development of Entry Into Service (E.I.S.) protocol(introduction of tech. data, CMM’s etc., technical assistance, GSE tooling, Training, IP Spares packages, FSR visits, AOG support 24/7Member of IPT (Integrated Product Team) for new programs representing the Aftermarket Group

Developed Product Support Manual for SWI (Standard Work Instructions) forauthoring Component Maintenance Manuals (CMM’s), Service Bulletins (SB’s), Service Information Letters (SIL’s), and procedures for field technical issues on-wing and off-wing using ACE (Achieving Competitive Excellence) tools and proceduresBecame a ACE Associate on May 31, 2014

Key player with American Airlines (75 shipsets) and USAirways (40 shipsets)converting their MLG’s to our product, resulting in 115 shipsets of production and spare sales of $5m to AA and $3m to USAirways