Dominique Brigham Email & Phone Number

Netherlands

Amsterdam, North Holland, Netherlands

Founded in 2013, Doctolib is the e-health leader in Europe. Doctolib improves the daily lives of more than 340,000 healchare personnel thanks to innovative medical software. Doctolib also makes access to healthcare fast and equal: more than 80 million Europeans book their appointments and manage their health via Doctolib, in a secury way. In over 30 cities of France, Germany, Italy, and the Netherlands, more than 2,800 Doctolibers are dedicated to having a positive impact on the healthcare… Show more Founded in 2013, Doctolib is the e-health leader in Europe. Doctolib improves the daily lives of more than 340,000 healchare personnel thanks to innovative medical software. Doctolib also makes access to healthcare fast and equal: more than 80 million Europeans book their appointments and manage their health via Doctolib, in a secury way. In over 30 cities of France, Germany, Italy, and the Netherlands, more than 2,800 Doctolibers are dedicated to having a positive impact on the healthcare industry. Show less

Utrecht, Netherlands

Founded in 2017, Trengo is a Dutch-born scale up building a best-in-class customer engagement platform. Trengo is on a mission to free up busy service teams’ time with automation to help them unleash meaningful connections.— Launched AI HelpMate into open beta, with over 28% of customer base actively using AI to handle 135,000+ tickets (nearly 400,000 messages) from end customers (to date).— Launched improved Integration Hub with 18 CRM and eComm integrations, webhook & API… Show more Founded in 2017, Trengo is a Dutch-born scale up building a best-in-class customer engagement platform. Trengo is on a mission to free up busy service teams’ time with automation to help them unleash meaningful connections.— Launched AI HelpMate into open beta, with over 28% of customer base actively using AI to handle 135,000+ tickets (nearly 400,000 messages) from end customers (to date).— Launched improved Integration Hub with 18 CRM and eComm integrations, webhook & API support, and custom integration functionality.— Launched improved Reporting & Analytics toolset, used by Trengo customers to support internal workload balancing and respond effectively to CSAT scores.— Created enablement assets (product videos, one-pagers, email templates, customer support templates, social media, website copy, help center articles, release notes) used across the company for marketing campaigns, sales support, customer success management, and customer/technical support.— Introduced and documented usage for Appcues for in-product user activation and communications regarding feature launches, webinars and training courses, and system maintenance announcements.— Revised and implemented new Product Launch process playbook in collaboration with GTM teams and Product Managers. Show less

— Launched renewed Howspace Free with PLG & Product team, leading to 750+ new free accounts opened in first month, plus 175+ new free accounts opened through Templates.— Planned and executed launch of Howspace x Microsoft Teams integration announcement, resulting in unique partnership opportunities with new and existing customers in conjunction with the Microsoft ecosystem.— Created and maintained sales enablement assets for teams in Finland, Scandinavia, Benelux, DACH, North… Show more — Launched renewed Howspace Free with PLG & Product team, leading to 750+ new free accounts opened in first month, plus 175+ new free accounts opened through Templates.— Planned and executed launch of Howspace x Microsoft Teams integration announcement, resulting in unique partnership opportunities with new and existing customers in conjunction with the Microsoft ecosystem.— Created and maintained sales enablement assets for teams in Finland, Scandinavia, Benelux, DACH, North America, and APAC.— Wrote and proofread creative materials (blog posts, emails, social media, website copy, FAQs, release notes, help center articles) used across the company for campaigns, sales support, customer success management, tech support, and user community libraries.— Collaborated with Product and PLG teams to build compelling GTM strategies for 7+ feature updates across key target audiences.— Planned and executed go-to-market & launch of Howspace Templates and Template Gallery, including curation of 20+ internal templates, internal comms, and ongoing external campaigns.— Participated in website renewal according to new industry positioning, company purpose statement, in-house branding and style, and product updates in English, Finnish, and Swedish.— Defined and wrote fresh UX approach in product redesign project over the course of six months to ensure higher clarity for users and improved feature visibility and engagement.— Built onboarding series on Intercom for new trial users and new trial users coming to the product from templates to increase engagement and active user numbers.— Storyboarded and wrote scripts for product value videos and product instruction videos, distributed via YouTube, social media, and direct customer marketing. Show less

— Participated in establishing processes that covered performance marketing, product marketing, branding, PR, content strategy, and sales enablement. — Covered 5 key markets (NL, BE, DE, IE, UK), where in DE alone, we increased the number of registered users by 285% and achieved 325+ press mentions.— Created and routinely updated a style guide and tone of voice to be used across the company in internal and external documents.— Worked hand-in-hand with Product to develop… Show more — Participated in establishing processes that covered performance marketing, product marketing, branding, PR, content strategy, and sales enablement. — Covered 5 key markets (NL, BE, DE, IE, UK), where in DE alone, we increased the number of registered users by 285% and achieved 325+ press mentions.— Created and routinely updated a style guide and tone of voice to be used across the company in internal and external documents.— Worked hand-in-hand with Product to develop PRDs, collaborate on launch plans and internal education, and understand development sprint cycles.— Worked cross-functionally to launch 10+ feature updates and land supporting marketing campaigns both in-product and via external channels.— Scoped and collaborated on launch of a beta program aimed at facilitating team-to-team communication and collaboration on patient cases, including UX copy, launch and education comms, and functionality updates.— Ensured messaging remained true to purpose statement and product positioning by regularly reworked owned assets, from website content to email marketing to product copy.— Refined purpose statement, product positioning, and guiding principles to reflect company focus and led to an in-house visual brand refresh that was built and rolled out across the company and within the product. Show less

Online

Proofread nonfiction and fiction manuscripts (mostly science fiction and fantasy) of 90-110k words for incorrect grammar, punctuation, spelling, tenses, and similar mechanical errors, according to in-house and The Chicago Manual of Style, 16th Edition

Amsterdam Area, Netherlands

I lead projects based on my foundational research and collaborated with both my peers in creative teams and C-suite level clients to produce compelling brand stories. In addition, I created content calendars and collaborated with our company CEO to write thought pieces on the current state of the advertising industry.Select Brands and Achievements- BloomiaUSA• Launched and planned content calendar, as well as managed content, for The Field of Tulips, an 8-week test-and-learn… Show more I lead projects based on my foundational research and collaborated with both my peers in creative teams and C-suite level clients to produce compelling brand stories. In addition, I created content calendars and collaborated with our company CEO to write thought pieces on the current state of the advertising industry.Select Brands and Achievements- BloomiaUSA• Launched and planned content calendar, as well as managed content, for The Field of Tulips, an 8-week test-and-learn pop-up experience tour run in the United States as a joint venture between Nomads and BloomiaUSA (50,000+ impressions, 15,000+ unique user accounts reached)• Drove direct sales to consumers of 63,000 tulips during events (63,000+ tulips sold; $75,000+ revenue generated)• Operated point-of-sale program, Shopify, maintained point-of-sale hardware for the purpose of direct consumer sales, and led analytics of sales, trends, and consumer data• Directed design of and produced compelling visual marketing materials and assets in Illustrator and Photoshop for release in target markets via print, web, and social media channels• Collaborated with senior management and C-suite to plan logistics, activate market strategy, and analyze sales results to recommend re-launch of the project in fall 2019- Disney: • Managed creative team in the production of renderings, copy, and concepts for the promotion of Disney’s “Wreck-it Ralph 2: Ralph Breaks the Internet” in the Benelux region• Produced and presented project review decks for client partners at Disney- AFKLM Cargo• Strategic lead for online consumer platform project pitch in the air freight industry• Facilitated client meetings and workshops alongside service design teams to explore team dynamics- Medtronic• Research lead on Type 1 diabetes and common pain points for pump users with current products on the market• Conducted user interviews on experiences with insulin pumps Show less

Remote

Copy edit quiz-level, formative assessment items within the Learnosity authoring tool, using Glynlyon in-house style guides and The Chicago Manual of Style, 16th edition. Log descriptions of unresolved style and format concerns while copyediting using the Glynlyon provided log and submit log to Glynlyon on completion of editing

Cartagena, Murcia, Spain

Assist in the English language development of primary school children (ages 5-11); coordinate language activities and games in classrooms and assist in organization of cultural activities for student body

Florence, Italy

Coordinate and attend events with students, research potential activities in the Florence area, ensure students are well-informed and all questions are answered to the best of one's knowledge, photograph student activitiesReview and edit online newsletter articles, write article summaries

Analyzed and accepted/denied artwork submissions for the spring release of Superstition Review; attended local art gallery showings and events; interviewed artists who had submitted work to the magazine; researched and contacted artists, art galleries, and art organizations around the countries (10 hours per week, 150 hours in one semester)

Participated in literary magazine compilation; researched literary magazines, organizations, writer/poet online communities (10 hours per week, 150 hours per semester)

Master’S Degree, Cultural Analysis

A research MA degree centered on critical thought, analysis of popular culture, and thorough research techniques; produced a final thesis.

Digital Innovation

This Hyper Island program, a collaboration with B. Start Up School Amsterdam (BSSA), is an intense digital innovation course for Dutch.

Ba, English Literature, Cum Laude

Activities and Societies: Barrett the Honors College, Argentine Tango Wrote and defended a 20,000 word creative honors thesis, "We.

Study Abroad, Italian Renaissance Literature

Completed full academic year of study abroad at ISI Florence (then called Palazzo Rucellai), focusing on Italian Renaissance literature.