Matthew Bright Email & Phone Number

Texas, United States

Plano, Tx, Us

Plano, Tx, Us

Irving, Texas, Us

As the manager of system administration, database administration, and help desk I fully oversee all IT infrastructure for over 1200 employees and 2500 endpoints in 350+ locations across the country. Managing an average annual budget of 5 million. In a very short period, we have implemented a sweeping overhaul to IT infrastructure with a focus on reducing cost and increasing reliability through innovative cloud solutions. As a member of the senior IT leadership team, I am directly involved in the overall roadmap and vision of the 45+ employee IT department. - Leader of a companywide cloud transformation. Designed and implemented a robust, highly scalable, and secure Azure environment from the ground up drastically improving scalability and reliability of all company applications. - Led the company from a zero work from home policy to 100% working from home in just two weeks during the Covid-19 Pandemic using existing and new innovative infrastructure solutions.- Maintaining vendor relationships and contracts including negotiating a Microsoft Enterprise Agreement (EA) through a transition to Office 365. Other vendors including MSPs, MSSPs, printer management, network/circuit management, and various external consultants.- Implemented a full hardware refresh across 350+ locations including computers, printers, monitors, desktop scanners, signature pads, webcams, SDWAN routers, network switches, and new VoIP phones. Reducing downtime and maintenance overhead across the enterprise while increasing overall productivity.- Onboarded the full suite of Office 365 features managing the technical implementation and user adoption: including Microsoft Teams, SharePoint Online, Exchange Online, Power Platform, PowerBI, and Dynamics 365. - Led security threat management initiatives. Designed and implemented enhanced security measures to secure resources including CrowdStrike, Palo Alto and Fortinet firewalls, and policy-based security.

At Think Unfied I managed a team of six IT specialist and system administrators supporting over forty clients in industries ranging from design and law firms to oral surgeons and restaurant chains. Think Unified was an extremely fast paced work environment that demanded quick and effective solutions. Working with so many different companies provided a unique opportunity to learn an immense amount in a short period of time. - Managed a team of six supporting “Anything with a plug” for a growing client base of 40+ small to medium businesses in industries ranging from medical, law, design, and retail. - Improved helpdesk efficiency 80% reducing average open tickets from 200 to 40 tickets and near immediate response time providing world class support companywide from CEO’s to interns. - Provided level 3 support as the highest point of escalation for all issues.- Planned and coordinated migrating two data centers to a new location. Designed and deployed Server 2016 failover clustering, backup/disaster recovery systems, SAN devices, redundant networking infrastructure, and HIPPA/PCI compliant security systems. Ensured minimum downtime and a seamless transition of sensitive data, web servers, and production databases for multiple clients. The migrations significantly reduced overhead cost while improving efficiency of the systems. - Created a system for automatic system updating in a highly varied and demanding environment. Achieving over 95% patch compliance for ~1000 computers and servers.- Lead quarterly IT meetings with high level executives to review IT inventory, budgets, updates, and project planning. - Administer 20+ office 365 tenants from initial migration to advanced feature implementation. Extensive experience with Exchange Online, OneDrive, Office Suite, Skype for Business, etc. - Significant involvement in other company departments providing creative solutions to streamline business processes in areas like sales, marketing, and accounting.

- Provided administrative support for the Active Directory Infrastructure; creating/modifying user accounts, security groups, and distribution list to protect company information- Configured Active Directory, DNS, DHCP, Group Policy Management, and other services for Windows Server 2003, 2008, and 2012- Implemented and managed a web and phone Helpdesk system for seamless companywide IT support using Spiceworks and Google Voice- Provided all levels of support for Windows, Mac, mobile devices, and all software- Maintained custom production software and databases- Built, configured, and maintained the Plano office domain controller, print server, file server, and BitDefender relay server using Windows Server 2012 R2- Assisted Development of applications in C# and SQL to store production data, produce and distribute daily production reports, and improve invoice management

Bachelor Of Science (Bs), Computer Science

Associate Of Science (As), Computer Science