Brigid Daly Email and Phone Number

🔹 Customer Experience Strategy: Developing and executing comprehensive CX strategies to align with organizational goals and enhance customer satisfaction.🔹 Customer Journey Mapping: Utilizing data-driven insights and customer research to map out customer journeys, identify pain points, and optimize touchpoints for enhanced experiences.🔹 Scalability and Process Improvement: Streamlining operations and implementing scalable solutions to improve efficiency and deliver consistent customer experiences during periods of growth.

Key Skills:🔹 Project Management: Successfully managing end-to-end projects, overseeing content creation, quality assurance, and delivery within deadlines.🔹 Help Centre Strategy: Developing and implementing strategies for B2C help centres, optimizing content organization, searchability, and user experience.🔹 Content Production: Creating engaging, informative, and user-friendly help centre content, including articles, FAQs, tutorials, and troubleshooting guides.🔹 User Support: Understanding customer pain points and providing timely and accurate support, ensuring customer satisfaction and retention.Experience Highlights:✨ Led the project management and strategy behind the launch of a brand new B2C Help Centre, serving over 1 million users. Developed a comprehensive content roadmap and collaborated with cross-functional teams to deliver a user-centric support experience.✨ Developed and implemented a content strategy for a Help Centre, resulting in a 30% reduction in support ticket volume and a 20% increase in self-service resolution.✨ Produced and curated help centre content, including articles, videos, and interactive tutorials, resulting in improved customer satisfaction ratings and reduced support response times.✨ Implemented data-driven analytics to continuously monitor and optimize the help centre's performance, leveraging insights to enhance content relevance and improve search functionality.

🔹 Customer Journey Mapping: Utilizing customer research and data-driven insights to map out customer journeys, identify pain points, and optimize processes for improved experiences.🔹 Scalability Solutions: Designing and implementing scalable solutions to support business growth, ensuring operational efficiency and maintaining exceptional service quality.🔹 Stakeholder Collaboration: Collaborating with stakeholders at all levels to understand business requirements, align strategies, and drive successful implementations.Experience Highlights:✨ As part of the foundational team, launched scalable onboarding processes globally, resulting in a 30% reduction in onboarding time and increased customer satisfaction.✨ Led customer journey mapping initiatives, identifying process bottlenecks and implementing improvements that reduced customer journeys by 50%.✨ Collaborated with stakeholders to develop and implement scalable solutions, enabling the organization to support a 100% increase in customer volume while maintaining high-quality service delivery.✨ Developed and executed implementation plans for enterprise software solutions, ensuring successful adoption and minimizing disruption for clients.If you are seeking an Implementation Consultant with a proven track record in optimizing customer experiences, reducing customer journeys, and driving scalability.

Volunteer Position. -Community engagement. - Coaching- Administration of 70+ players- Events and fundraising management - Social Media management + maintenence - budgeting + managing P&L- managing communicationsPosition involves high levels of organisation, competent and concise communication. involves liasing with all 7 of our club teams regarding players, positions, umpiring and liasing with the association which we play under to register players, take payments etc

A small business where I was exposed to operations, marketing, IT, accounts and payroll as part of my remit.- EDM's, Maintaining WordPress site and publishing of Blogs- Maintaining client data base- Writing and formatting reports and presentations- Bookkeeping and payroll- Onboarding and offboarding employees- Booking meeting rooms/ venues-Covid-19 Safe business plan

8 week intensive project to implement new HRIS system Employment Hero nationally. Implementing all aspects of system from contact and policy templates to running training sessions for staff, troubleshooting errors, training HR Advisor in HRIS so they can manage apon departure. 96% employees active within 3 weeks of implementation. 55% of all compliance documentation finalised withing 3 weeks. Enabling paperless on boarding and offboarding.

Effective implementation of HRIS system, designing performance management, working on recruitment and pipeline building

Group administrator for 13 gyms and EA to the two Directors and General Manager key responsibilities:-Office management, task and project organisation. Operations input, payroll, booking flights, invoicing, mail, Communications.

Experienced in- Sports massage and taping- Remedial Massage- Relaxation Massage