Brigid Duffy, M.A. Email & Phone Number

United States

Philadelphia, Pa, Us

In my role as a Customer Marketing Manager at n2y LLC, I delighted customers by driving action to increase usage and engagement, leading to renewal and upsell. I planned, developed, and executed multi-channel communications to improve the customer experience, while representing the voice of the customer. My achievements include achieving 67% open rates in email campaigns and increasing user engagement by 33% through targeted messaging.

• Led implementation strategy and created company-wide framework for product onboarding and adoption.• Designed and built in-app onboarding and support journeys, increasing user engagement.• Spearheaded user behavior data project, collaborating with Product Management and Tech for better tracking.• Expanded and optimized the Help Center, resulting in a 120% increase in unique visitors within 30 days.

Newtown Square, Pennsylvania, United States

Leveraged market-leading technology to identify achievement gaps. Lead multi-level teams. Developed measurable goals and tracked performance metrics. Designed and delivered in-person and e-Learning curriculum via Learning Management Systems. Promoted positive learning and working environment by forwarding district initiatives.

Delivered high-quality instruction to students with diverse needs. Led adult-learning opportunities for colleagues and peers. Created adaptable, easily accessible, and extensive resource bank for school via Google Apps. Audited curricular programs and systems for the district. Achieved "Exemplary" marks on professional evaluation.

Simpsonville, Sc

Built positive classroom and school community with emphasis on creativity, inquiry, and problem-solving. Partnered with hospital system to spearhead STE(A)M instruction and Project-Based Learning. Collaborated with university to train student teachers and lead academic research regarding twice exceptional learners.

Designed and implemented instruction for low-income students with disabilities. Challenged with making “summer school” enjoyable, engaging, and enriching. Utilized multi-sensory approaches to build foundational skills, guided remedial instruction, and encouraged a love of learning.

Supported department chair in teaching university students. Adapted content to enhance student learning outcomes and promote accessibility.

Master Of Arts - Ma, Special Education And Teaching

Special Education: Learning Disabilities.

Bachelor Of Arts (B.A.), Elementary Education And Teaching

Master Of Arts - Ma, Special Education - Learning Disabilities