Brigida Mole Email & Phone Number

Jenkintown, Pennsylvania

Prepare and review client document packages to ensure all paperwork are in good order.Responsible for opening, maintaining, and terminating accounts in all systems while conducting interdepartmental communication to ensure proper account set up and accurate recordings.Review account transfer documents for receipt of assets and interpret settlement requirements based on asset types held in the accounts.Responsible for processing client gifts and contributions to charitable organizations.Coordinate and supply requested information for ongoing audits.Support Fiduciary Services in trust administration including trust account maintenance, principal and income accounting, total return distributions, age attainments, and date of death values for estate accounts.Serve as cross-functional resource on complex issues or inquiries from other departments pertinent to Operations.Affirm trades and ensure proper trade settlements at primary custodian for equities, ETFs and mutual funds.Perform administrative reviews on all accounts to ensure clients’ documentation conform with Company policies and the legal and regulatory requirements.Administer initial and first level investment reviews by identifying client portfolios that may be out of line with their customized Investment Policy Statements.Timely and accurate posting of projected dividends, fixed income activities including maturities, coupon payments, paydowns and mutual fund income collections.Back-up for cash management – review and approval of variety of cash related transactions including trust disbursement requests for checks, wires and ACH, bill pay and check deposits. Execute money market trades with Federated Investors.

Greater Philadelphia Area

Day to day administration of Ultra High Net Worth (UHNW) client accounts.Reviewed custody agreements and made certain all documents and requirements are in good order for opening of new accounts.Assessed client onboarding documentation for completeness, accuracy, validity and readiness for account transfer.Administrative reviews on assigned accounts to ensure compliance with federal/state law and company policy.Affirmed and settled trades and resolved trade exceptions for clients. Expertise in domestic and foreign equity settlement processes.Performed customized client activities and satisfied ad-hoc client requests as appropriate and in conjunction with Hawthorn client service. Established and maintained positive client relationships resulting in client satisfaction and retention.Acted as liaison between clients, brokers, investment managers and operations group for resolution of issues including but not limited to trade settlement, corporation actions, data control, fee unit and quality control.Assisted in development and implementation of various account processes to ensure efficiency and expediency. Supported in the research and enhancement of operating procedures to resolve recurring issues.Contributed to the training and mentoring of junior staff. Acted as back up to the Custody Manager.

Greater Philadelphia Area

Under limited supervision, provided administrative support and assistance to the Trust Relationship Manager in maintaining Ultra High net worth trust account relationships.Duties included setting up new accounts on trust system and related statements. Processed all transactions to include collection of critical documents, collection of assets, and requests for cash distributions.Researched and assisted in resolving client inquiries and problems. Prepared correspondence, documents, and reports and did other administrative functions as required.

Philadelphia, Pa

Provided administrative, communications and sales support to three Senior Sales Representatives who specialize in selling Municipal Bonds, US government securities and government agency securities to Institutional clients.Served as liaison between the Senior Sales Representatives and Operations Department in the correction and resolution of trade problems. Took charge in setting up new client accounts, responded to client inquiries and handled all aspects of office administration.

Philadelphia, Pa

Fully responsible for research and adjustments of all Treasury Tax and Loan (TT&L) payment exceptions. Highly successful in the reconciliation and settlement of the general ledger account for the Bank’s TT&L return items which significantly decreased the exception items by 90%.Handled all inquiries and research requests from Branches, the Internal Revenue Service (IRS) and bank clients regarding missing or unaccounted TT&L payments.Directly interfaced with the Federal Reserve Bank through processing of the tax payments via the TT&L Federal Line.Simplified process in the department to improve work efficiency.