Managed departmental processes and goals supporting a team of 100+ colleagues as well as senior management. Collaborated with project teams to proactively identify and facilitate resolution of issues affecting the timeline and / or quality of deliverables. Provided project management support for value-add opportunities.• Tracked financial / operational details for multimillion-dollar government projects by developing budgets / databases along with evaluating and approving project invoices.• Compiled and analyzed monthly forecasts of up to $45 million in booked revenue submitted to finance and to senior management review and facilitated monthly forecast update meetings. • Worked with legal to review incoming customer contracts and purchase orders for accuracy along with finance and accounting on the creation of projects, contract renewals, invoicing, financial accruals, and revenue forecasts.• Strengthened the accuracy of the department revenue forecast as well as leadership decision making by owning the forecast function, streamlining the process, assembling updates, facilitating meetings with directors / project managers, helping project managers on forecast methods, and adding workbook tabs to assist management with data analysis.• Assisted the operations director with process improvements encompassing writing SOPs, running statistical reports, and developing quarterly / yearly financial plans for the Federal team.• Eased project setups, tightened revenue reviews, and corrected financial section errors prior to acceptance around the receipt / review of the project contracts procedure by preparing an SOP that detailed a process from the contract assessment to system setup inclusive of compliance / audit documentation on the financial information requirements. • Received an MVP Award from Women of Watson Health in recognition of outstanding service to the Federal team.

Utilized tools inclusive of DataProbe, UltraEdit, MS Access, and MS Excel to assess client-supplied data quality while building databases. Investigated / resolved data quality issues and escalated situations according to department processes. Aided clients with understanding data specifications.• Consistently generated usable deliverables on time and within budget according to client content and quality expectations.• Produced weekly database updates, a monthly update, and a database reconciliation for a customer as a first project in data management, earning a STAR performance achievement award from the Executive VP for exceeding expectations.

Supported the Vice President and a 17 staff team. Served as project compliance manager by monitoring drug screenings, background checks, DUA and NDA forms completion, COI certification, and security trainings. Liaised with accounting and legal on project initiation forms, contract extensions, renewals, and invoicing creation. • Shepherded the contract-signing process from negotiations to final signature through multiple departments.• Processed monthly project invoices encompassing verification of hours worked, pricing, final invoice approval, and answering customer billing questions while ensuring timely invoicing, legal compliance, and close monitoring of contracts.• Performed billable work as a customer and time-tracking contact on a multi-million dollar project.• Assisted the project manager with deliverables, meeting minutes, and monitoring time by validating hours worked to ensure the meeting of budgetary guidelines.• Entered hours worked into the Time Wizard and eTes customer time systems for up to 45 employees and managed customer relationships regarding questions / issues on those systems.• Onboarded as a general administrative assistant for the newly formed Federal department and asked / accepted more responsibility around invoicing, contracts, compliance, and project work.

Performed support activities for the Vice President of Services, the Training Manager, 45 consultants, and three trainers. Mentored new hires in departmental processes and assisted in department recruitment activities. Served as the main subcontractor contact which involved the creation of purchase orders. Facilitated weekly meetings to allocate resources to projects. Served as subject matter expert for departmental and corporate processes.• Coordinated in-house and onsite training inclusive of scheduling rooms, contracting with external facilities, addressing incoming communications, advising customers on the most relevant instruction, preparing training cost quotations, and ensuring the library organization and reproduction of course materials. • Updated the standard course curriculum, performed QA on product releases and new course materials, and customized course resources to customer specifications.• Key point person overseeing the integration of Arbortext services and training processes into Parametric processes.• Maintained monthly billing spreadsheets for the consulting and training departments and submitted results to accounting and senior-level management.• Administered the online time system for entering schedules, projects, and employee timesheets.