Brigid S. Kelleher Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California

At the Mina Group, I was a leader in my field, talented at curating seamless guest experiences from cradle to grave. I managed a tight, diverse team in the Guest Services department, which assisted 15 of the Group's 40+ restaurants. I co-interviewed and co-hired new Guest Service Agents with the Director of Sales & Partnerships and the Director of Events, and trained new hires to directly assist our guests with reservations, special amenities and services, event inquiries, and act as a liaison between client and restaurant management to ensure the flawless operation of each service, at each restaurant. I presented daily data briefings and monthly comprehensive reports to our Executive Management. I created, facilitated, and followed the progress of our holiday and voucher-based promotions, ensuring that all booking platforms were appropriately programmed, menus were published online, and our online and social media presences were consistent with the Mina Group mission.

Washington, D.C.

Though a novice in the field, I quickly championed clients by following regulatory policies worldwide, and creating and distributing palatable spreadsheets that tracked policy progress. I analyzed client data to prepare and submit petitions to the Customs & Border Patrol (CBP), and extracted data from the CBP to create digestible matrices for our clients to review options for commercial product importation and customs brokerage. I would research and summarize various legislature on behalf of the Associates, visit government briefings on new legislature and report back to the Managing Partner, and draft external communication for the Managing Partner.Having been inspired by the amount of work I had been doing that revolved around international policy, I departed Baker McKenzie to attend Johns Hopkins University School of Advanced International Studies in Bologna, Italy. Unfortunately, and ironically due to a visa issue tied up by international policies, I was forced to defer my studies. I made the most of it, though, and moved to San Francisco, where I flourished at the Mina Group.

Washington, D.C.

I assisted investigators in carrying out the functions of conducting strictly confidential preliminary inquiries and fact finding into allegations of employee wrongdoings. I followed cases from cradle to grave, providing necessary research and report editing. I created training events and materials to conduct outreach to our colleagues worldwide. I provided essential support to upper management, and maintain matrices to reflect unit statistics used in monthly, quarterly and annual reports. I also managed office resources and was the point of contact for internal and external clients.

Washington, D.C.

I assisted the internal investigations unit with conducting strictly confidential preliminary inquiries and fact finding into allegations of fraud and corruption. I provided essential support to upper management, and maintained unit narratives and matrices for monthly, quarterly and annual reports. I created training events for our local colleagues, and engineered the recruiting process for the entire department.

Walter Reed National Military Medical Center, Bethesda, Maryland

I provided logistical and administrative support to the Chair and Chair, Emeritus of the Department of Surgery. I assisted in the research and composition of medical journals, examinations and registries, and created archives and databases. I was the point of contact for internal and external clients, both locally and globally, and coordinated large events for military and civilian clients alike, including the Halsted Society Annual Meeting in 2009.

I excavated, dug, and washed digging sites on campus. I cleaned, researched, and catalogued artifacts excavated on campus. My most interesting day was when I reconstructed the skull of a 1,200-year-old human female, who had been found on a campus dig.

I audited and organized strictly confidential medical charts, and created an archive for defunct charts at an off-site storage facility. I created both a physical and electronic filing system for the billing department, and assisted in the collection of payments from patients and insurance companies. I was the point of contact for patients and assisted the medical staff as requested.

Bachelor Of Arts, European & Gender History

Activities and Societies: Varsity Women's and Men's Crew

Education record

Activities and Societies: Varsity Crew, School Pep