Brigit Sheremeta Email & Phone Number

Accurately and efficiently resolved incoming customer inquiries. * Produced fax, email and written professional correspondence with internal and externalcustomers.* Maintained confidential customer information. * Data Entry 10-Key with accuracy* SAP Experience* General Office Duties* Reception

Receive inbound calls from credit card customers. Assisted them with account updates,and billing inquiries. * Receive payments for delinquent accounts with outbound calls. * Process credit card applications for new customers.* Assisted billing department with data entry tasks as assigned. * Used SAP system for data entries.

Routed inbound phone calls to Nike Employees* Received Nike visitors at the reception desk* Various data entry tasks for payroll department.* Traveled from World Headquarter to off campus locations as a floating receptionist atthat time opening and closing building.

Opened and prepared center for daily operations.* Developed lesson plans for class.* Delegated work to assistant teachers* Kept classroom up to state and building guidelines for Head Start Program* Provided Monthly Log for 1-6 kids in Head Start Program which included child's artwork, daily observations, and some confidential information helpful to child and program.* Drove Daily bus routes to local Elementary Schools

Assisted customers on the phone with order status requests. * Explained DSL provisioning timelines to customers. * Educated customers regarding ADSL installation procedures* Went over billing with up sell* Entered payments in SAP for filing

Provided excellent customer service to credit card holders by answering questions aboutcredit accounts, and processing customer payments over the phone. * Educated customers on how to keep accounts current and in good standing. * Respectfully resolved elevated calls with minimal transfers to supervisors. * Worked on the phone with retail store staff regarding new credit applications. * Worked with Individual credit bureaus to resolve credit application challenges.* Entered, and processed mailed applications in bank's computer system which was SAP.* Became floor subject matter expert for resolving credit application issues.