Brigit Fowler, Mba Email & Phone Number

Atlanta, Georgia, United States

Atlanta Metropolitan Area

• Examine records, reports, or other documents to establish facts or detect discrepancies.• Prepare correspondence, reports of inspections or investigations, or recommendations for action.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Refer unresolved customer grievances to designated departments for further investigation.• Check to ensure that appropriate changes were made to resolve… Show more • Examine records, reports, or other documents to establish facts or detect discrepancies.• Prepare correspondence, reports of inspections or investigations, or recommendations for action.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Refer unresolved customer grievances to designated departments for further investigation.• Check to ensure that appropriate changes were made to resolve customers problems.• Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives. Show less

Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.• Pay and process claims within designated authority level.• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.• Enter claim payments, reserves, and new claims on computer… Show more Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.• Pay and process claims within designated authority level.• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.• Enter claim payments, reserves, and new claims on computer system, inputting concise yet sufficient file documentation.• Confer with legal counsel on claims requiring litigation.• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Show less

• Keep records of materials filed or removed, using logbooks or computers.• Add new material to file records or deceased account holders to create new records as necessary.• Find and retrieve information from decedents accounts in response to requests from authorized users.• Answer questions about records or files of the deceased account holders from internal/external users• Reviewed validity of documents received from appropriate parties to process closure of decedents banking… Show more • Keep records of materials filed or removed, using logbooks or computers.• Add new material to file records or deceased account holders to create new records as necessary.• Find and retrieve information from decedents accounts in response to requests from authorized users.• Answer questions about records or files of the deceased account holders from internal/external users• Reviewed validity of documents received from appropriate parties to process closure of decedents banking accounts.• Enter document indentification codes into systems in order to determine locations of documents to be retrieved.• Analyzed decedents accounts for accuracy and reported errors to Senior Leadership to identify call trends aimed to increase productivity and reduce error rate within the department. Show less

• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.• Record information about financial status of customers and status of collection efforts.• Trace delinquent customers to new… Show more • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.• Record information about financial status of customers and status of collection efforts.• Trace delinquent customers to new addresses by inquiring through credit bureaus, or skiptracing software, eg Lexis Nexis or FastData.• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports . Show less

• Determine charges for services requested. Collect payments, or arrange for billing.• Resolve customers’ service or billing complaints by performing billing adjustments.• Solicit sales of new or additional services or products.• Member of employee resource group aimed to increase morale in the department.

Master Of Business Administration - Mba, 3.58

Bachelor Of Science, Liberal Studies