Brigit Shea Email & Phone Number

United States

Lowell, Massachusetts, United States

As a Systems Administrator at Kingfisher Company, inc., I am responsible for all aspects of their ERP software system and other related software products, including Crystal Report Writer, Office 365, MS Exchange, Adobe Acrobat and MS SQL. Duties included troubleshooting issues, updating and maintaining software system, and training end users. Other duties include - Building workflow and operational proceses for Customer Service, General Office, Production, and Engineering. - Writing SOP documents and training end users on new processes- Inventory , MRP and Purchasing management- Report Writing and data analysis from ERP system - Project Management for Annual Customer Training event- Sales and Marketing duties including CRM management, quote process development, Company brochure development project, assist in website management

Providence, Ri

Responsible for generating new project opportunities, sales presentations and demonstration of software while maintaining active clients by providing the following services:- Operational and Financial Consulting- CRM, Workflow and Document Management Consulting- Project Management- Business Process Improvement Consulting- Implementation of software, training and on-going support for client base- Development of written documentation of processes and procedures

New England / Canada

As a partner at LRSolutions Group, I am responsible for management of the LRSolutions Group office, as Controller and Office Manager. I also bring my expertise to our customers as a Senior Solution Architect for Exact Macola 10. I have over 20 years of proven CRM, Sales operations, Inside Sales and business consulting. I have been an advisor to executive management teams, with extensive experience supporting corporate functions in many small to mid-size companies. As well as extensive experience providing organizational change management assistance, technology implementation, strategy development for functional operations, and operational improvement services.I became one of the first Exact Synergy CRM Consultants with Exact Macola, and spent 10 years as a Senior Consultant, specializing in CRM, Document and Workflow Management. I have been responsible for Installing, Implementing and Training many distribution and manufacturing companies with Exact Synergy, as well a Project Leader, successfully managing implementation projects for Exact Macola. Along with my experience with Exact Synergy and Exact Macola 10, I have also worked with many other products, including MS SQL Server, Internet Information Services, GoldMine Software, Hubspot, Event Manager, Crystal Report Writer, Quickbooks, and SAP Business 1.The last 5 years at Exact, I had been responsible for hundreds of ERP Software customers as a Customer Advocate Team Leader, and as a Territory Manager.

Northborough, Ma

New England

Develop and increase Exact’s market share by identifying qualified prospects, both existing and new, develop to account status and coordinate continued service through enactment of the following:- Macola and Globe (ERP) software - Complementary solutions - Warehouse Logistics- Implementation consulting service- Partner relations

Manage and maintain client business relationships through proactive and direct contact with our installed base customers.- Responsible for prospecting accounts using both phone and internet communications to effectively communicate the value of Exact’s solution offerings. - Sell add-on Exact and third-party products including Macola, Globe and Synergy software products and meet monthly targets.- Solidify customer satisfaction by proactively ensuring that all assigned customers receive value from their maintenance agreement and services.- Have strong collaboration with sales, support and professional service teams to deliver revenue target. - Establish and maintain personal relationships with key influencers and decision makers with customers. - Develop and document team process and procedure.- Serve as a single point of contact for all incoming customer escalations and manage these inquiries by ensuring efficient and timely support case flow management- Research and troubleshoot customer issues with primary focus on customer satisfaction and level of urgency- Serve as the voice of the customer and champion the customer’s needs throughout the company.- Meet specific goals to improve key performance indicators (KPIs) and the overall organizational bottom line. - Provide in-depth reporting and improvement recommendations.

Middleton, Ma

- Serve as the Team Leader for the Customer Advocate group- Serve as a single point of contact for all incoming customer advocacy escalations and manage these inquiries by ensuring efficient and timely support case flow management- Research and troubleshoot customer issues with primary focus on customer satisfaction and level of urgency- Develop and maintain strong relationship with customers - Serve as the voice of the customer and champion the customer’s needs throughout the company.- Maintain and are measured on customer retention through software maintenance renewals- Consistently maintained a 95% or higher attrition rate of our direct customer base- Serve as the User Group community liason to help faciliate and foster the user community throughout North America- Work directly with other departments (e.g. Sales, Marketing, Product Management and Development, Support and Services) to ensure successful customer issue resolution. - Meet specific goals to improve key performance indicators (KPIs) and the overall organizational bottom line. - Provide in-depth reporting and improvement recommendations.

Provided Professional Consulting Services to new and existing customers for a wide range of software products, including, but not limited to, Exact Synergy, Macola Software, SQL Server, Microsoft Office, Event Manager, Goldmine Software - Provided project management to implementation projects using the ROI5 Methodology. - Facilitated customer expectations during implementation and recommended additional products or services to maximize the use of the software. - Provided opportunities to sales where a customer may be a fit for additional software. - Built solid relationships with customers and assisted in directing them to the appropriate resources/departments for issues that arise during implementations and follow up projects. - Specialized in the web based software application, Synergy that works in conjunction with traditional ERP applications and offers a platform for online communication and collaboration among all resources in and around an organization. Implemented the software according to the customer needs in all areas such as HRM, CRM and logistics, and facilitates document, workflow, and project management. Employees, customers, suppliers, and partners are provided with real-time access to information stored in a central database through web portals.- Provided expertise and experience on organizing and streamlining business process through workflow.- Developed business processes for many organizations within thier Customer Service, Accounting and Engineering departments- Provided data migration services for customers moving data from non-Exact databases into Exact products.