Brigit Shea Email & Phone Number

United States

Lowell, Massachusetts, United States

As a Systems Administrator at Kingfisher Company, inc., I am responsible for all aspects of their ERP software system and other related software products, including Crystal Report Writer, Office 365, MS Exchange, Adobe Acrobat and MS SQL. Duties included troubleshooting issues, updating and maintaining software system, and training end users. Other duties.

Providence, RI

Responsible for generating new project opportunities, sales presentations and demonstration of software while maintaining active clients by providing the following services:- Operational and Financial Consulting- CRM, Workflow and Document Management Consulting- Project Management- Business Process Improvement Consulting- Implementation of software.

New England / Canada

As a partner at LRSolutions Group, I am responsible for management of the LRSolutions Group office, as Controller and Office Manager. I also bring my expertise to our customers as a Senior Solution Architect for Exact Macola 10. I have over 20 years of proven CRM, Sales operations, Inside Sales and business consulting. I have been an advisor to executive.

Northborough, MA

New England

Develop and increase Exact’s market share by identifying qualified prospects, both existing and new, develop to account status and coordinate continued service through enactment of the following:- Macola and Globe (ERP) software - Complementary solutions - Warehouse Logistics- Implementation consulting service- Partner relations

Manage and maintain client business relationships through proactive and direct contact with our installed base customers.- Responsible for prospecting accounts using both phone and internet communications to effectively communicate the value of Exact’s solution offerings. - Sell add-on Exact and third-party products including Macola, Globe and Synergy.

Middleton, MA

- Serve as the Team Leader for the Customer Advocate group- Serve as a single point of contact for all incoming customer advocacy escalations and manage these inquiries by ensuring efficient and timely support case flow management- Research and troubleshoot customer issues with primary focus on customer satisfaction and level of urgency- Develop and.

Provided Professional Consulting Services to new and existing customers for a wide range of software products, including, but not limited to, Exact Synergy, Macola Software, SQL Server, Microsoft Office, Event Manager, Goldmine Software - Provided project management to implementation projects using the ROI5 Methodology. - Facilitated customer expectations.