Brigitte Atkinson Email & Phone Number

New Orleans, Louisiana, United States

Keeping oversight of the vendor company and ensuring they are following the contract and policies of Spirit Airlines.

Mobile, Alabama

Conducted internal audits to ensure compliance with environmental, safety, security, training and financial rules and regulations. Issued Corrective Action and ensured corrective actions were implemented and effective. Reviewed financial statements, activity reports and other performance data to measure productivity and goal achievement; and determined areas needing cost reduction and program improvement. Coordinated various aspects of the airport operation including hiring and training entry level management employees. Developed and implemented policies, procedures and processes to improve retention rates, operational performance and increase customer satisfaction. Fostered and environment which encouraged continual process improvement and personal development.

Seatle, Wa

Train, mentor and develop crew members. Look for new business while attending customer meetings. Keep customer communications open and address and reslove issuses as they occur. Control irregular operations so there is minimual effect on the passengers. Daily budget controls. Input and verify payroll. Retain documentation for ad hoc and regular monthly billing. Prepare bill and resolve disputes if necessary. All degrees of employee human resource functions, including EEO, E-verify, retention information and union issues.

Lincoln, Al

Maintain training,employee, and safety files. Assist with new hire orientation and employee relations. Provide assistance and follow-up on company policies, procedures and documentation. Log and expedite complaints and assist NSE management team at the Honda Manufacturing facility with daily operations concerning personnel. Conduct daily safety observations, coordinate random drug screens and completed on the job injury reports and enter data into Industry Safe.

Balance daily, weekly and monthly receivables, record invoices, conduct daily, weekly and monthly inventory. Respond to customer complaints and resolve issue immediately. Analyze hourly sales and labor and adjust staff if necessary. Interview and train new employees.

Worked in several operations for the decennial census. Early No Response Follow Up (NRFU), NRFU, NRFU-Vacant Delete Check, NRFU-Field Verification. Guided a crew of 15 people in the St. Clair County Area. Scheduled day to day activities for the 23 enumerators. Wrote weekly transportation reports and certified daily payroll and progress reports.

Contribute dynamic leadership skills with three direct report Station Managers. Analyze and evaluate station operating performance and implement corrective action if needed. Maintain full accountability for the stations financial planning, performance and training records. Managed all aspects of billing, accounts recievable and accounts payable, general ledger postings and payroll processing. Consistantly achieved corporate profit margins. Low turn over rate with employee's.

Created a workforce planning model to ensure appropriate staffing levels. Ensured strict compliance with all government regulations by maintaining accurate and updated training records. Balanced daily receivables and all station reports as directed by the Station Manager. Earlier positions include Customer Service Associate, Corporate Trainer and Customer Service Support. Was also Certified Training Instructor, Cargo Acceptance Certified, Ground Security Coordinator and Complaint Resolution Officer.